CityLas VegasStateNVShiftVariesType of ShiftFull TimeDepartmentHotel Ops (excluding Housekeeping & EVS)Decatur Front Desk Supervisor Arizona Charlie’s Decatur (Las Vegas, NV)Description:Summary: Responsible for supervising, coordinating and directing the activities of front office in a manner which will maximize guest service and staff productivity, while minimizing cost. A “working supervisor” position that also performs the duties of a Front Desk Clerk, as needed. Assists the Director of Hotel Operations in the administration of the Front Desk.Essential Functions:Assists the Director of Hotel Operations with hiring of assigned staffTrains, evaluates, and supervises the front desk staff.Ensures proper staffing/scheduling and that employees receive adequate guidance and resources for achievement of job responsibilities.Completes projects assigned by the Director of Hotel Operations.Monitors front line staff to ensure that the front desk is running efficiently and the level of guest service meets standards.Investigates and corrects shortages and errorsWorks with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block ratesWorks with sales and housekeeping to ensure that all departments are coordinated to ensure guest satisfaction.Investigates and resolves guest complaints and comments; follow up with involved employees to resolve the matter to the guests’ satisfaction.Maintains established credit policies; take appropriate action in obtaining payments when guest’s ledger accounts exceed normal limits and assists in any collection problems on overdue accounts.Other duties as assigned.Requirements:Qualifications/Requirements:1-2 years hotel front desk experience preferredPrevious management experience in hotel/casino environment preferredPrevious experience with LMS preferredMust be able to prioritize and work with little direction or supervisionExperience with effective organization and time management involving multiple prioritiesExcellent verbal and written communication skillsOutstanding guest service skillsPresent a professional appearanceAbility to effectively communicate in small and large group situations, as well as one-on-oneAbility to communicate effectively in EnglishHigh school diploma or equivalentBachelors or Associates degree preferredRequired Work CardsN/APhysical RequirementsSit at a desk or table (approx. 50% of the time)Walk, stand or stoop (approx. 50% of the time)Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.Work for sustained periods of time maintaining concentrated attention to detailVision, speech, hearing, and literacy (critical)DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.Return to Search (AppJobSearch1.jsp)