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Title: End User Solutions Engineer
Location: On Site (Miami, Florida)
Job Type: Contract – 6 months (potential to renew for 12 months based on qualifications & performance)
Overview:
End User Solutions Engineer will interact with our business partners and external vendors to enable the best solution for the enterprise needs for Virtual Desktop, Application Streaming, Printing, and Imaging Services.
In this position, we help the user understand the solution that best fits their needs. For example, Help Desk users, Support teams, and Customer Service Call centers have different requirements than Developers, External Contractors, and users that need access to a limited number of applications. This Solutions Engineer will lead projects to deploy new capabilities, reuse artifacts, and create reference architecture documents.
Job Responsibilities:
- Define, implement, and deliver new capabilities and features for AWS Workspaces, VMware VDI, and App streaming services from Citrix, VMware, AWS, and other solutions.
- Engage with our users to understand their requirements to implement or enhance the Virtual Desktop or Application Streaming solution that best fits their needs.
- Provide reports on systems availability, monitoring, and performance.
- Educate our users, leaders, and sponsors on the solution that best fits their financial model.
- Write articles and participate in publications and forums where information is shared with our leaders and users about new features, enhancements, or scheduled and unplanned service interruptions.
- Develop technical documentation for the support organization to follow in troubleshooting incidents related to Virtual Desktop, App streaming, Printing platform, and other End User platforms.
- Write documentation and presentations for leadership, and informative articles.
Qualifications:
- Knowledge in programming, scripting, automation, and baseline configuration tools.
- Knowledge and experience of VMware, AWS Cloud, Citrix, and Horizon platforms.
- Good oral communication and writing skills.
- Strong customer service skills and ability to work with various personalities.