Job DescriptionOur team delivers cross-team visibility and execution on the most challenging reliability issues impacting Oracle's SaaS customers. We engage deeply with service owners and stakeholders to deeply understand and improve critical issues that impair service experience.As a Senior Technical Product Manager, SRE (Site Reliability Engineering), you are one of the technical leaders within an SRE organization who partners with the development teams across various SaaS product lines. This role is a perfect intersection of passions for customer advocacy, long term engineering solutions and data driven problem solving.About the Job A unique opportunity to join a rapidly growing world-class team to improve the cutting-edge Oracle Cloud technologies and infrastructure that make up the Oracle Cloud solutions. As part of this SRE team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with our development partners.You will be part of a team that operates over 20,000 customer databases at up to 12 node deployments to support our Fusion SaaS offering. The scale and volume we run at is a unique opportunity.As a Site Reliability Engineer, you will solve exciting technical challenges by analyzing, troubleshooting, and designing vital Oracle Cloud services, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance. You will focus on engineering improvements to the systems that will eliminate whole classes of issues.What You'll Do • Service Accountability –You will be playing product owner/product manager hats for the reliability of a collection of services and technology areas• Advocacy- As a product owner you will be representing the needs of the customer and the business to our development partners.• Ownership Scope – As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you collaborate with. In partnership with your Development colleagues, you will have the responsibility to ensure that services are designed and delivered to be mission critical with a focus on security, resiliency, scale, and performance.• Operations Engineering – You will understand and be able to communicate the scale, capacity, security, performance attributes, and requirements of the services you own. We are subject matter experts, able to understand and communicate every characteristic of our service stack, such as:o degradation and behavior under load of the services and their dependencieso end-to-end tuning needs, optimizing resource utilization, as load patterns fluctuateo Instrumentation and metrics that clearly describe the service behaviorso scaling requirements and patternso resiliency and recoverability, ensuring that backup/restore and disaster recovery capabilities are implemented, tested and maintained• Automation – You will have a clear understanding of automation and orchestration principles, and will be eager to drive automation, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your DNA.• Technical Experts - You will have a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. You will bring this expertise to bear in driving reliability improvements in the services you engage with.• Broad Interests - SREs are a rare mix of sysadmins and Development Engineers, and as such, can understand and explain the effect of product architecture decisions on the ability to run as distributed systems. They are driven by professional curiosity, and a desire to develop deep understanding of their services and their dependencies.• Cross-team collaboration – You will engage with and present to a wide variety of audiences, ranging from individual contributors and teams to executive leadershipCareer Level - IC5ResponsibilitiesWhat You Need to HaveDevelop and manage the team roadmap; product management of ESS metrics improvements and calibration of these metrics; track and report on program milestonesRecommend and implement process improvements and serve as an escalation point for issues and questionsCoordinate with all stakeholders to build alignment, incorporate feedback, and drive resultsIdentify and define performance and health metrics using data-driven decisionsDefine project requirements, scope, and priority based on input from team members and stakeholdersBS or MS in Computer Science, or equivalentKnowledge of:• Product ownership• OKR driven product management• Resiliency design and operation• Optimizing loads of large volumes of data into a database• Cloud computing patterns• Methodical approach to troubleshooting complex problems• Most importantly, the aptitude to be a good listener, team player and the willingness to learn and implement new Cloud technologies as neededDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $114,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
