Customer Service Representative

Customer Service Representative
Norman, OK
LOCATION
Onsite Position
BancFirst, Norman
1201 W. Main Street
Norman, Ok 73069
HOURS
Full Time
8:00 a.m. to 5:00 p.m. M-F
POSITION SUMMARY
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for the opening of new accounts
Utilize Connections and the On-boarding process to grow customer relationships
Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
Responsible for maintaining legal documents
Promote BancFirst services through cross selling banking products to new and existing clientele
Provide extraordinary customer service at all times
Perform other job related duties and projects as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
Strong customer service skills
Knowledge of policies and procedures as well as federal guidelines
Ability to acquire an understanding of BancFirst products and services
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications
Outstanding listening and communication skills, both written and verbal
Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
Critical thinking skills
Work well under stress and deadlines while managing multiple tasks
Professional appearance and demeanor
Ability to work various hours as assigned to meet the needs of the business
Demonstrated good attendance and punctuality
Regular and consistent attendance punctuality is an essential function of the job
PREFERRED SKILLS
Previous banking experience and/or customer service experience in related field preferred
Bilingual (Spanish) a plus
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10 pounds
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.
Diversity...Our differences enhance business performance.