APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process ( . Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. ( Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants ( .JOB DESCRIPTION AND POSITION REQUIREMENTS:The Office of Student Aid at Penn State Harrisburg is in search of a dynamic, creative, and student-centered professional to serve our students and families in the role of Financial Aid Advisor . This position reports directly to the Associate Director of Student Aid & Veterans Affairs and is integral in providing timely, efficient, and accurate information to students and their families as the front-line staff member of the office.Job Description:Serve as front-line staff in advising current and prospective students and their families regarding the financial aid process, eligibility requirements, alternative funding sourcesTroubleshooting student account issuesResponding to direct requests for information through phone, email, and assisting visitors to the officeServe as secondary School Certifying Official. Assist VA Coordinator in reporting semesterly enrollment certifications and related changes, help maintain reporting processes, assist with audits as neededMaintaining strategic communication plan to prospective, incoming, and current studentsAssist in Student Aid and Veterans Affairs event planningPresent at recruitment and/or student aid and/or enrollment services events for prospective and current students on behalf of the University and/or campusTypical Education & Experience :2 years of related experienceAssociate's DegreeOr an equivalent combination of education and experienceProficient in all standard computer applications (including Microsoft 365 Suite)Adept at working closely with diverse student populations and using inclusive best practiceAbility to multi-task and balance multiple and shifting prioritiesDemonstrate a commitment to building an inclusive, equitable, and diverse campus community, or describe one or more ways they would envision doing so, given the opportunityPreferred Qualifications:Experience working within higher education, particularly within student aidWorking knowledge of Federal and State aid policies and regulationsExperience as a School Certifying OfficialExperience with creating outreach initiativesDemonstrates a positive, inclusive, and welcoming dispositionExcellent interpersonal and organizational skills; proactive, organized, and attentive to detailAbility to work independently and collaborativelyExcellent oral and written communication skills and team-building skillsThe Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.The salary range for this position, including all possible grades is:$42,100.00 - $61,000.00Salary Structure ( - additional information on Penn State's job and salary structure.CAMPUS SECURITY CRIME STATISTICS:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here ( .Employment with the University will require successful completion of background check(s) in accordance with University policies.EEO IS THE LAWPenn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Federal Contractors Labor Law Poster ( State Labor Law PosterAffirmative Action ( State PoliciesCopyright Information ( PA