Inside Sales Coordinator-General Clerk

Griswold Industries - 1701 Placentia Ave, Costa Mesa, California, United States of America

Job Description

Posted Sunday, December 10, 2023 at 8:00 AM

Applicants are considered for positions within the company without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity and/or expression, age, national origin or ancestry, physical or mental disability, military or protected veteran status, marital or parental status, medical condition unrelated to the person’s ability to perform the job, pregnancy, genetic information, political affiliation, citizenship, or any other basis protected by federal, state, or local laws.

Any offer of employment is contingent upon your successful completion of a pre-employment substance abuse and physical screening, verification of documents pertaining to your right to work in the United States using E-VERIFY, and completion of required employment documents.

Inside Sales Coordinator/General Clerk

JOB DIMENSIONS:

Job Summary:

Depending on the level of experience, under general to minimal supervision, reviews purchase orders, performs order entry; ensures sales orders conform to purchase orders, engineering specifications, and quality standards; provides prices and delivery date in response to phone inquiries; time spent between coordinator and clerk duties will generally be 50/50; and performs related duties as required.

Reports to:

Examples of Duties and Responsibilities:

• Handles customer phone inquiries regarding product price and delivery, oral, and written orders;
• Obtains technical information;
• Reviews purchase orders for price and other requirements;
• Inputs new orders and changes into system;
• Requests new and revised engineering drawing specifications as necessary;
• Expedites existing orders and updates delivery information;
• Interacts with other departments such as Engineering, Production Control and Purchasing regarding the status of customer orders;
• Handles phone inquiries from other internal offices regarding pricing and delivery;
• Verifies body, trim, pattern, class, end details, options, and controls for proper material delineation and usage;
• Provides requested catalogs and product specifications;
• Completes returned goods authorizations and subsequent credit memos;
• Prepares repair order records and initiates billing of those repairs;
• Assists other internal personnel with information related to special shipping documents;
• Sets up sales order files;
• May transport customers and outside sales personnel to and from local airports, hotels, and restaurants;
• May move or deliver parts from stock to shipping as needed by customers;
• May move or deliver parts to service department job locations as needed by the service department;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position;
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Basic training in computer order entry, inside sales practices and procedures, preferably within a manufacturing environment; considerable telephone sales and order entry experience. Familiarity and experience working with ERP systems such as SyteLine and cloud-based document sharing systems, such as SharePoint. Experience in related customer fields may be required. Typing skills of at least 35 wpm required. High School Diploma or equivalent required.

Knowledge/Skills/Abilities:

• Skill in operation of computer hardware, office equipment and software applications functions involving sales and order entry work;
• Ability to read and understand schematics, engineering drawings, bills of materials, and test reports;
• Ability to read and interpret purchase orders and product specifications;
• Ability to communicate and work cooperatively with others including co-workers and customers;
• Ability to understand and follow instructions;
• Ability to organize and complete assigned work as scheduled.

Physical Requirements:

• Most work tasks are performed indoors where temperature is moderate and controlled by office environment systems;
• Ability to work (sit and/or stand) at a desk for the majority of the work day; walking and/or standing may be required for the remainder of the work day. Length of time performing these physical requirements may vary from day to day and task to task;
• Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity;
• Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment as applicable;
• Must be able to occasionally lift, move, and carry literature, materials, pilot controls and small valves weighing 35 pounds or less;
• Ability to perform data input for extended periods of time;
• Ability to perform essential functions of the job, as defined;
  • Reasonable accommodations provided upon request.

Special Requirements:

• Possession of valid Driver License.

Griswold Industries is an Equal Opportunity Employer - BY CHOICE.