Vocational Assistant-Driver

Salary : $40,440.89 - $49,737.20 Annually
Location : Madera County, CA
Job Type: Full-Time
Department: Behavioral Health Services
Division: Behavioral Health Administration
Opening Date: 10/31/2024
Closing Date: 11/15/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: TCHNL
Under general supervision, provides support to applicants, clients, and agency staff; assists clients in accessing agency services; facilitates communication, offers transportation, completes basic clerical and administrative tasks; and performs other duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory personnel. Exercises no direct supervision over staff.
Examples of Duties
The job functions listed below are not inclusive or exclusive and are intended only as illustrations or examples of the various types of work that may be performed. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.

• Facilitates effective communication between applicants, clients, and agency staff, ensuring clear understanding of services and requirements; assists in establishing and maintaining positive working relationships between the agency, clients, and the community served.
• Provides translation services as needed for employees and members of the public, ensuring accurate communication and comprehension.
• Transports and accompanies clients to appointments, interviews, or service locations, ensuring their safe and timely arrival; ensures a supportive and respectful environment during transportation, addressing any client needs.
• Assists in referring clients to appropriate community resources and services based on their needs.
• Maintains up-to-date knowledge of available community resources to provide informed recommendations.
• Screens and interviews clients to gather essential information such as medical, family, financial, or other relevant details; ensures confidentiality and sensitivity during client interactions.
• Performs routine clerical duties, including data entry, recordkeeping, and maintaining files.
• Assists in gathering, compiling, and evaluating data to support program effectiveness and decision-making.
• Contributes to a variety of staff functions, which may include eligibility determination, social services coordination, employment services support, homemaker services assistance, and related areas.
• Maintains vehicles used for client transportation in a clean and safe condition; adheres to traffic rules, driving safely, and ensuring the comfort and security of transported clients.
• Completes required documentation accurately, including trip logs, service records, and client reports; provides timely reports on client interactions and services rendered.
• Follows agency policies, guidelines, and ethical standards while interacting with clients and performing job duties.
• Performs related duties as assigned.

Employment Standards / Minimum Qualifications
Knowledge of:

• Office procedures, administrative processes, and document management to efficiently handle tasks and contribute to program support.
• Programs being supported, including its goals, objectives, regulations, and processes.
• Data entry, records maintenance, and database management practices and techniques.
• Maintaining confidentiality and privacy when dealing with sensitive information.
• Customer service principles to provide courteous and helpful assistance to clients and stakeholders.
• Applicable organizational policies, guidelines, and procedures relevant to the areas of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language to effectively perform the work.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work the performed.

Ability to:

• Perform data entry, recordkeeping, and administrative tasks to ensure accuracy.
• Identify issues, troubleshoot problems, and find solutions within established guidelines.
• Work with minimal supervision, take initiative in task completion, and seek guidance when needed.
• Manage documents, information, and tasks efficiently, minimizing errors and delays.
• Make basic mathematical calculations.
• Provide excellent customer service, ensuring client needs are met and inquiries are addressed promptly.
• Recognize discrepancies or inconsistencies in data, records, or processes and take appropriate corrective actions.
• Follow established regulations, policies, and guidelines to ensure accurate and compliant work.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to the work performed.
• Effectively use computer systems, software applications relevant to the work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade.
Licenses and Certifications:

• Possession of, or ability to obtain by the time of appointment, an appropriate California driver's license.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to operate a motor vehicle to visit various County and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Application Process
The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training and experience relative to the required knowledge, skills and abilities for the position. Applicants must submit answers that are as complete as possible.
Only qualified applicants who pass the minimum qualifications review, will be invited to the examination process which may be administered by a written examination, oral interview, or any combination of qualifications appraisal determined by the Department of Human Resources to be appropriate. The Department of Human Resources will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application.
Depending upon the number of applicants meeting the minimum qualifications, applicants may be scheduled for the assessment listed below. Passing score is 70% out of 100%.
THE WRITTEN EXAM (100%) IS TENTATIVELY SCHEDULED FOR THURSDAY, DECEMBER 5, 2024
To move forward in the application process, you must complete an online application through our website All job postings are also included via the TDD phone at 559-675-8970 and the 24-hour job line at 559-675-8685. Please attach a copy of your unofficial transcripts (indicating when degree was awarded), licenses, and certificates to your application or your application may be considered incomplete. Resumes may be uploaded but cannot be used in place of a completed application.
For an open recruitment, applicants claiming veteran's preference must submit a copy of their DD-214 form along with the application. Candidates who attain ranking on an eligible list and are involuntarily called to active duty may be considered for eligibility reinstatement upon their return.
PLACEMENT ON THE ELIGIBLE LIST:
The Civil Service Commission may limit the number of qualified applicants eligible to participate in the examination process. If two or more candidates have the same total final score on an examination, they shall be ranked in order of their scores in that portion of the examination which has the greatest weight. The names of two or more eligibles having final ratings which are identical shall be grouped on the eligible list as tie names with equal rank for certification and appointment purposes.
Candidates who are successful in all phases of the examination process will be placed on an eligible list, in rank order based on a calculation of their total score from the examination process. The eligible list established by this recruitment will be active for a minimum of six (6) months or one (1) year, unless otherwise determined by the Director pursuant to section 6-4 (b) and may be extended for up to an additional year by the Commission.
PRE-EMPLOYMENT MEDICAL REQUIREMENTS:
As a condition of employment with the County of Madera, a candidate must submit to a Tuberculosis (TB) screening, and related follow up testing as necessary. Designated classifications* are also subject to a medical examination, which includes a review of medical history. TB screenings and medical exams are administered by the Madera County Public Health Department and/or health care professional designated by the County.
Designated classifications required to submit to an employment medical examination generally include those that are physical in nature or as may be required by law. If you have any questions about the pre-employment requirements, please contact the Department of Human Resources at (559) 675-7705 or
ELIGIBILITY FOR EMPLOYMENT:
You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment.
As a condition of employment, all prospective employees shall be required to be fingerprinted.
EQUAL EMPLOYMENT OPPORTUNITY
Madera County does not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, transgender status, national origin, age, disability (physical or mental), medical condition, pregnancy, genetic information, ancestry, marital status, sexual orientation, veteran or military status, political affiliation, or any other basis protected by Federal or State law.
Benefits of employment with the County of Madera include:

• 13 paid holidays per year;
• 1 sick leave day per month (unlimited accrual);
• 2 weeks paid vacation after 1 year, vacation accrual increasing thereafter with years of service (45 days maximum accrual);
• Membership in the California Public Employees' Retirement System (CalPERS), with an enhanced 2.7% @ 55 retirement benefit formula (based on the highest 12 months with the employee paying 8% toward the retirement cost) for those individuals with current or prior qualifying public sector service that establishes eligibility as a "classic member" pursuant to the provisions of California's 2013 Pension Reform Act (Act) and CalPERS Regulations. Individuals with no current or prior qualifying public sector service, and who are defined as new members or new employees under the Act, will be eligible for the 2% @ 62 retirement benefit formula (based on the highest 36-months with the employee paying 7.75% toward the retirement cost);
• County participates in the Public Employees' Retirement System Health Benefit Program and for certain selected health plans, the County pays 95% of health insurance premium for employee and 50% for either two-party or dependent coverage;
• Additional salary increases after 10, 15, and 20 years of service.

01
I understand that I must indicate the specific time period and distinct job title in the applications work experience section. I understand that I am required to describe, in detail, my qualifying experience on my application.

• Yes, I understand.

02
Do you possess a High School diploma or GED equivalent?

• Yes
• No

03
This position requires possession of, or ability to obtain by date of appointment, a valid Class 'B' California Driver's License from the California Department of Motor Vehicles. Please indicate your driver's license status below:

• I have a valid Class 'B' California Driver's License.
• I do not have a valid Class 'B' California Driver's License, but am ABLE to obtain one prior to appointment.
• I do not have a valid Class 'B' California Driver's License, and am UNABLE to obtain one prior to appointment.

Required Question