Company:
Reliable Credit Association
Location: Lynnwood
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Details
Job Location
Lynnwood - Lynnwood, WA
Salary Range
$22.08 - $23.16 Hourly
Description
Bi-lingual (Spanish) Required
The Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations.
Essential Functions May Include:
Knowledge, Skills, and Abilities:
Job Location
Lynnwood - Lynnwood, WA
Salary Range
$22.08 - $23.16 Hourly
Description
Bi-lingual (Spanish) Required
The Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations.
Essential Functions May Include:
- Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
- Collections of certain past due loans and contracts, including making payment arrangements.
- Fund loans and contracts.
- Process payments, mail, titles, and certain accounts payable.
- Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.
- Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.
- Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
- CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers' needs.
- Consistently maintain a professional demeanor and communicate in a respectful and collaborative manner.
- Follow direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations.
- Collaborate with and support other members of the company, customers and dealers.
- Maintain punctual, regular, and reliable attendance.
- Demonstrate the Company's core values (Vision Statement) and complies with all Company policies and procedures.
Knowledge, Skills, and Abilities:
- High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.
- Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.
- Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.
- Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.
- Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.
- Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.
- Self-motivation, a sense of urgency and adaptability.
- Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.
- Ability to learn and apply applicable laws and regulations.
- Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.
- Basic computer skills, including a general proficiency using Microsoft Office programs.
- Fluency in English and Spanish is Required.
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Reliable Credit Association