Join Seronda Networks as a Customer Service Representative!
About Us: At Seronda Networks, we don’t just provide cutting-edge solutions; we offer a space where you can thrive, grow professionally, and be part of a passionate team. Our mission is to transform ideas into realities, and we invite you to be part of our exciting journey. Join us as we build a future full of possibilities.
Location: Saint Louis, Missouri
Working Hours: Monday to Friday
Salary Range: $42,500 - $46,780 per year
Note: This is an on-site position; attendance at our Saint Louis office is required.
Responsibilities:
- Provide excellent customer service by answering inquiries via phone, email, or chat.
- Resolve customer issues and ensure high levels of customer satisfaction.
- Assist customers with order processing, returns, and general support.
- Maintain accurate customer records and update relevant information.
- Collaborate with internal teams to escalate and resolve more complex customer requests.
- Stay informed about product updates and company policies to better assist customers.
Qualifications:
- Strong verbal and written communication skills.
- High school diploma or equivalent; additional education or certifications are a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office Suite and customer service software.
Benefits:
- Competitive salary with potential for bonuses.
- Health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Professional development and growth opportunities.
- A supportive and collaborative work environment.
If you're looking to contribute to a forward-thinking team and deliver exceptional customer service, apply now to join Seronda Networks as a Customer Service Representative! Help us shape the future of innovation while advancing your career.
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.