Ideal candidate will be located in San Francisco or New York City
In office/onsite five days a week
What this job involves
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.
What is your day to day?
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client's expectations
Become a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Build and Manage High Performing Teams
Ensures the best qualified candidate is hired for all roles on the account
Thoroughly and critically assesses direct reports (and directs directs)
For every direct report, build actionable and measurable career development plans; direct report in consistent
conversations regarding progress
Advances the firm's diversity and inclusion priorities by focusing on talent moves (i.e. hiring, rotation and promotion)
Provides point in time coaching to elevate performance
Achieve Financial Results
Manages account financials to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
Become internal reference for best-in-class service delivery that can be leveraged to expand JLL's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Required Experience and technical skills
Bachelor's degree
MBA or similar post-graduate studies
10-15 years of relevant work/industry experience
Advanced skills and knowledge in the following areas:
Client Focus
Results Driven
Natural Coach
Drives Growth
Solutions Oriented
Firm Knowledge