Intensive Housing and Health Case Manager

The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client-centered harm reduction trauma-informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments, and connecting participants to community-based resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH). The person in the role must be bilingual; fluency in Spanish is required.

The salary range for this role is $50,000 annually.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Housing Case Management

1. Conducts home visits at least monthly to ensure housing stability.
2. Supports in the development of life skills and fosters emotional support through a trauma-informed and strengths-based approach.
3. Performs crisis prevention and intervention as needed using Harm Philosophies.
4. Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability.
5. Acts as a liaison between landlords/property managers.
6. Coordinates move-ins, lease renewals, inspections, and eviction prevention.
7. Completes housing leasing paperwork and submits it to AFC before deadlines to ensure continued housing stability.
8. Coordinates with Behavioral Health Specialist (if appropriate) to conduct a psychosocial assessment within 90 days of program intake.
9. Develops an Individualized service plan in collaboration with the participants.
10. Refers and links participants to appropriate services.
11. Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities.
12. Assists participants in enrolling in public benefits such as SNAP, SOAR, or employment readiness programs.

Health Case Management

1. Verifies engagement in medical care and supports participants with engagement in medical care as needed.
2. Responsible for obtaining client-level health information including viral load and dates of medical visits.
3. Refers and links participants to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency.
4. Monitors participant follow-through with medical services.
5. Coordinates the medical care plan with the participant’s primary care provider.
6. Supports medical treatment plans by providing participants information on medication, appointments, and other treatment adherence issues.
7. Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date.
8. Must provide eligible participants assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.).

Documentation & Recordkeeping

1. Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants.
2. Enters case notes and all required data elements in Caseworthy and Provide databases.
3. Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH.
4. Completes annual lease renewals and completed workflows in Caseworthy and Provide databases.
5. Maintains all applicable and required documentation in participants' files.
6. Enters all billing and other required data elements into the Provide Enterprise database.

SUPERVISORY RESPONSIBILITIES

None

EXPERIENCE AND EDUCATION

Minimum Qualifications

1. High School Diploma or equivalent.
2. Three or more years of case management experience.
3. Bilingual: Fluent in English and Spanish.

Preferred Qualifications

1. Bachelor’s degree in social services or related field.
2. One or more years of Case Management experience.
3. Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Supportive Housing.
2. Database Use.
3. Interpersonal Skills.
4. Strong attention to detail.
5. Follow-Through.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

N/A

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Ability to navigate the city of Chicago in a personal vehicle and comfort meeting program participants in their homes or community settings is required for this position. The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.