Floor Lead

The Role:

The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.

Customer Experience:

• Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
• Expertly executes and coaches others to execute our Selling Programs.
• A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
• Assist the team with implementing various customer-centric campaigns and maintaining relationships.

Sales:

• Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
• Maintain operational processes that have a positive impact on sales, decrease spend, and enhance the business.
• Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
• Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
• Manage sales floor operations, coaching, and providing feedback in the moment to support the sales team.
• Provide critical insights and make recommendations daily.

Operations:

• Responsible for supporting all operational workflows & upholding our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions ensuring we exceed expectations with each interaction.
• Manage inventory tasks including but not limited to shipping & receiving, inventory transfers, etc.
• Work with store management to identify any opportunities to improve the daily operations of the store (i.e., systems, tools, processes).
• Ensure physical store maintenance is upheld 10/10.

Visual Merchandising:

• Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through.
• Provide support to Visual Lead during implementation of retail campaigns.
• Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools to the Visual Lead.
• Provide feedback to Visual Lead relating to gaps and opportunities.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
• Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.