Call Center Representative

Job Title: Call Center Representative

Department: Corporate Payroll Operation

Location: New York, NY 10004

Start Date: 11/04/2024

End Date: 01/04/2025

Hours: 40 hours per week (8 hours per day, 5 days per week)

Work Location: Onsite at one of the following: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan Hospitals

Job Description: The Call Center Representative will handle various customer service tasks related to scheduling clinic appointments for patients. Responsibilities include:

• Scheduling and rescheduling clinic appointments.
• Making reminder calls to patients.
• Answering customer inquiries related to clinic appointments.
• Managing phone calls, using in-house paging systems, and making overhead announcements.
• Performing other related tasks as needed.

Skills Required:

• 1 year of call center experience.
• Bilingual (English and Spanish) with the ability to speak, read, and write in both languages.
• Proficient in answering phones and scheduling appointments.
• Strong customer service skills, especially in responding to inquiries.

Education: High School Diploma or GED required.

Preferred Skills:

• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience in payroll and timekeeping.
• Bachelor’s degree is preferred.