Chief Program Officer - Residential

Odyssey House is seeking a Chief Program Officer to join our Admin Team!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Job Location: Salt Lake City

Compensation: DOE

Full-Time Benefits:

• $9k per year tuition eligible
• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
• Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 5% after 1 year
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days!
• Sabbatical Program - where we pay you to take a vacation after 5 years of service!
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA free passes are available for your work commute

Position Overview: The CPO is pivotal in managing day-to-day operations, proactively resolving issues, and nurturing internal and external community relationships. Reporting to the VP/CSO, the CPO will oversee a team of program directors to ensure that daily operations align with the organization's strategic vision.

Responsibilities & Duties:

To ensure organization success, oversee daily operations, align strategic goals, and collaborate closely with program staff, VP/CSO, and SMT. Key operational responsibilities include program management, compliance and contractual oversight, relationship management, and crisis management.

Program Management:

• Ensure programs provide high-quality care and treatment to all patients and that program staff demonstrate ethical behavior.
• Program staff demonstrate integrity in all interactions, set clear expectations, and hold themselves and others accountable to agency goals.

Expectations:

• Programs meet their metric goals.
• Programs operate in trusting, healthy, and effective teams.
• Each program utilizes a living strategic plan that is managed effectively.
• Programs meet standards that ensure safe, ethical, and effective treatment practices aligned with evidence-based approaches.
• Must have experience with the Therapeutic Community treatment model.
• Must have experience with building, managing, and reconciling program-sized budgets.
• Establish effective and consistent processes across programs.
• Utilize established agency project management tools and problem identification tools.
• Support agency leadership initiatives and culture norms.
• Successful implementation and management of any other duties assigned.

Responsibilities:

• Help build and manage support and strategic plans across programs.
• Conduct regular reviews of programming and documentation to ensure accuracy, timeliness, and compliance with organizational and regulatory standards.
• Identify when metrics or expectations with directors are off track and create an action plan.
• Report identified findings and any relative course correction plans early and often in VP/CSO supervision and SMT.

Supervision:

• Invest in direct reports' personal and professional growth through effective coaching and constructive feedback.
• Create clear expectations and accountability with direct reports that are observable, measurable, and coachable.
• Ensure directors know their job and have a clear understanding of their responsibilities and duties.
• Ensure directors are supported to meet their metric and strategic plan goals.
• Proactive problem identification.

Compliance and Contractual Oversight:

• Ensure all programming operations comply with all legal, contractual, and accreditation standards.
• Lead or support ongoing internal audits of all quality assurance activities in preparation for successful external audits.
• Programs should always be audit and accreditation-ready. When necessary, corrective action is carefully planned, communicated, and executed.
• Address legal and contractual matters, working closely with SMT and legal counsel to ensure the organization complies with all applicable regulations and standards.
• Support contract development and implementation in programs.

Relationship Management:

• Foster and maintain effective relationships with internal and external teams, referring agencies, contracted partners, stakeholders, partners, and any other external entities.
• Act as liaison with government contacts, community boards, and community partners to develop and maintain effective and collaborative relationships.
• Participate in agency advocacy efforts and coordinate specific roles within the agency.

Crisis Management:

• Address and resolve any emergent issues within programs and/or the agency, ensuring minimal disruption and swift resolution.
• Immediately report any identified issues up the chain of command per the emergency management call tree policy.
• Work with program teams to mitigate the crisis safely, protecting clients and staff at all times. This may include working outside of regular working hours to help manage the event.
• Lead root cause analysis for incidents and develop risk mitigation strategies to prevent recurrence and enhance client safety.
• Support developing risk management protocols, including crisis intervention procedures, safety planning, and critical incident reporting.

Requirements & Skills:

• Must hold a Licensed Clinical Social Worker degree or equivalent advanced degree.
• Proven experience in an operational leadership role, preferably within a similar sector.
• Ability to support an accountable, solution-oriented, and collaborative culture with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Effective integration of agency leadership frameworks, particularly Dare to Lead and Brave Leader principles and tools.

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Physical Demands of the Job: Ability to lift up to 50 lbs., driving (or adequate alternate transportation), moderate physical activity at times.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.