About Us: Landmark Event Co. is a premier catering and event management company specializing in creating unforgettable experiences. We pride ourselves on delivering exceptional service and memorable moments through expert event execution. With a focus on pre-booked events and providing top-notch catering, we are committed to exceeding client expectations.
About the Role: We are seeking an experienced and motivated Service Director to oversee the front-of-house operations and leadership for our events. This pivotal role is responsible for building a strong and reliable staff base with a strong focus on the recruitment, training, and development of event leads (catering captains). The ideal candidate will have a robust network in the Seattle area, a strong understanding of event budgeting, and the ability to manage staffing and event execution in alignment with budgeting standards. Key responsibilities include:
Leadership & Team Development
- Build, manage, and lead a strong front-of-house team, with a focus on developing event leads and maintaining high service standards.
- Oversee recruitment, training, and scheduling to ensure a dependable and skilled workforce for every event.
- Provide ongoing training and foster a supportive environment to motivate and empower staff for optimal performance.
- Leverage your Seattle-area network to recruit top-tier talent, including both experienced professionals and new hires eager to grow.
- Develop strategies to retain talent and create a scalable staffing pipeline for seasonal and large-scale events, collaborating with other departments to meet staffing needs.
Operational Excellence & Event Execution
- Oversee front-of-house operations during events, ensuring smooth execution and adherence to client specifications.
- Troubleshoot and resolve on-site issues while maintaining professionalism under pressure.
- Ensure seamless communication with clients and internal teams to align on expectations and ensure satisfaction.
- Collaborate with event management and catering teams to align service delivery with both client expectations and budgetary goals.
- Manage and monitor staffing, training, and operational budgets, balancing cost-efficiency with service quality.
- Regularly review event budgets and labor costs to ensure alignment with financial constraints and profitability targets.
- Work with the finance team to track labor costs, minimize waste, and adjust strategies as needed to meet financial goals.
- Provide regular budget reports, identifying opportunities for cost savings and operational improvements.
About You:
- Proven leadership experience in event management, catering, or hospitality, preferably in the Seattle area.
- Extensive network of contacts within the Seattle event and hospitality industry.
- Strong ability to recruit, train, and motivate staff, with a focus on creating and nurturing event leads.
- Deep understanding of event budgeting, with the ability to align staffing and service delivery with financial goals.
- Exceptional communication, organizational, and problem-solving skills.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining a positive and professional attitude.
- Experience in developing and implementing operational systems and processes to improve service delivery.
- Strong understanding of the nuances of event planning and execution, particularly with high-end and large-scale events.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Seattle, WA 98134 (Required)
Ability to Relocate:
- Seattle, WA 98134: Relocate before starting work (Required)
Work Location: In person
#J-18808-Ljbffr