HOUSING SPECIALIST
Job Description
The Housing Specialist will work closely with Bonton Farms People Development team to manage all residential properties. The Housing Specialist will implement and enforce all lodging and rental agreements, create housing plan/programs for residents, assist residents in executing their plan, and help residents find their next dignified step in housing. The Housing Specialist will take the lead in collaborating with outside agencies that are working towards affordable housing and/or ending homelessness. This person will be responsible for creating and maintaining these relationships and connections.
The Housing Specialist is responsible for engaging people in need of affordable living or experiencing homelessness and connecting them with temporary and/or permanent housing solutions.
The Housing Specialist will conduct assessments to match clients to appropriate housing interventions, accompanying clients from housing referral through the lease up process, and collaborating with system partners to facilitate and secure housing. This position requires knowledge of and experience in working with highly vulnerable populations. In addition, the Housing Specialist requires knowledge of housing assistance programs and knowledge of housing search and placements skills including: housing location, filling out housing applications, and the leasing process. The Housing Specialist will work primarily in the field in a variety of settings, has the ability to travel, and should be comfortable working in diverse settings.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Key Responsibilities:
Education and Orientation: · Welcome new lodgers and provide them with orientation to our housing policies and procedures.
· Educate lodgers on their rights and responsibilities as tenants.
· Answer questions and address concerns regarding housing rules and regulations.
Rent Collection:
· Manage rent collection processes, ensuring timely and accurate payments.
· Work with lodgers to set up payment plans when necessary.
· Handle rent-related inquiries and provide assistance to lodgers facing financial difficulties.
Housing Inspections:
· Conduct regular inspections of housing units to ensure they meet safety and quality standards.
· Document and report any maintenance or repair issues to the maintenance team for prompt resolution.
· Assist lodgers in addressing housing-related maintenance requests.
Resource Provision:
· Connect lodgers with relevant community resources and support services such as employment assistance, healthcare, and social services.
· Maintain a resource database and provide information on available resources.
· Collaborate with external agencies and organizations to expand support options for lodgers.
Conflict Resolution:
· Mediate conflicts between lodgers or between lodgers and management, promoting a harmonious living environment.
· Document and report any significant disputes or incidents to higher management.
Record Keeping and Reporting:
· Maintain accurate records of rent payments, housing inspections, and service referrals.
· Prepare regular reports on housing occupancy, issues, and trends for management review.
Compliance and Regulations:
· Ensure that all housing activities comply with local, state, and federal housing laws and regulations.
· Stay informed about changes in housing laws and make necessary updates to policies and procedures.
Customer Service:
· Provide exceptional customer service to lodgers, addressing their needs and concerns promptly and professionally.
· Foster a positive and supportive community atmosphere among lodgers.
Qualifications: · Bachelor's degree in Social Work, Human Services, Housing Management, or a related field (or equivalent experience).
· Knowledge of housing laws and regulations.
· Strong communication and interpersonal skills.
· Ability to work with diverse populations.
· Experience in property management or social services preferred.
· Proficiency in computer software, including MS Office.
· Empathy, patience, and a genuine desire to help those in need.