A day might start with sorting through donations, making decisions about pricing and which items are suitable for the shop floor. You will manage a team of volunteers, arranging their rotas and health & safety requirements. You will be responsible for the look and feel of your shop, arranging the layout and changing window displays to ensure it stays relevant to the community it serves. You will have ultimate responsibility for the financial performance of your shop, so you will spend time analysing business performance and making commercial decisions to increase sales.
Our values
For one another with compassionate, purposeful and authentic leadership.
We Connect with each other and across our organisation to deliver excellence.
We Create opportunities to innovate, learn and develop together.
At Dorothy House, the principles of equality, diversity, and inclusivity are inherent to our values and central to our work as an outstanding care provider and employer.
Employee support
We know that encouraging a good work-life balance and offering comprehensive wellbeing support is paramount to getting the most from our people. We offer employees access to a 24/7 confidential support helpline, a suite of wellbeing resources, and free financial wellbeing sessions with an independent financial adviser. Our support teams are always there to provide help and advice, so you always feel part of the wider Hospice team.
Life as a Shop Manager
Being the shop manager or deputy manager of one of our 27 retail shops is a diverse and challenging role. No two days are the same, with responsibilities for the overall commercial success of the shop as well as managing a team, processing, pricing and displaying donations, and maintaining the health and safety of all customers and volunteers. You will be responsible for the look and layout of your shop, using your creative skills and commercial eye to ensure the shop stays relevant to the community it serves.
Benefits & support
We offer competitive salaries across all of our roles, reviewed annually.
Holiday: We offer a generous holiday allowance for retail roles, starting at 23 days (plus public holidays) and increasing with length of service up to 28 days.
Pension: If you contribute 3% to your Aviva pension scheme, we will contribute 7%. Or you can bring your NHS pension with you.
Life Assurance: Death in service scheme providing a payment of 2 ½ annual salary to your loved ones.
Travel and parking: We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
Cycle to work Scheme: Through a “salary sacrifice” scheme you can buy a bike with great discounts.
Employee Counselling Scheme: Offering up to six free counselling sessions, either face-to-face or online. Providing access to information, advice, local support, and training to help staff experiencing stress, anxiety, depression, and other mental health conditions.
At Winsley, we offer subsidised freshly cooked meals and snacks.
25% discount on purchases in our shops and our Ubiety range.
A suite of wellbeing resources, advice, and support is available to all on our intranet.
Our dedicated education and research teams offer a variety of personal and professional development training, helping you to maximise your potential. From mentoring and coaching to specific topic-led courses, we design our learning opportunities around the needs of the workforce.
Testimonials
"My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families." - Rhiannon Eveleigh, Corporate Communications, 2022
"Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients." - Elaine Kynaston, Dorothy House carer
"Dorothy House is at the end of a phone whenever you need advice or reassurance. There’s just something about all the staff – they’re so approachable."
"I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It’s an honour to be with people at the very end of life."
"I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful." - Family of a patient, 2021
"Anyone who works for Dorothy House is passionate about what we do. We’re like a family – we agree on our values and our mission and that comes through more than anything."
"It sounds a cliché, but every day really is totally different and I get to work with some amazing people."
"I really wanted to work for Dorothy House after seeing first-hand the quality of care they provided. I applied for the hospice at home carer role and was thrilled to be offered a position."
#J-18808-Ljbffr