Job Details Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Contact Center Representative As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. Additional information will be provided by HR upon hire. Planned Parenthood of Greater Ohio is seeking a mission-minded Associate to join us as full time (37.5 per week) Customer Contact Center Representative. Please note this position will be hybrid. Travel to our Bedford Heights location is required. WHY YOU SHOULD JOIN? Our Mission We protect, promote, and provide empowered health care for people throughout Ohio. We respect and honor all people We are committed to a diverse and inclusive environment for patients and staff We provide health care - without judgment We maintain responsible business practices We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve BENEFITS Paid Time Off Paid Parental Leave Medical 90% employer-paid base medical plans for single coverage Dental Vision 100% employer paid Life Insurance 100% employer paid Accidental Death & Disability 100% employer paid Long Term/Short Term Disability 100% employer paid 401(k) with matching employer contribution up to 4% Nine (9) paid holidays per year Two (2) paid floating holidays per year Financial incentive program for certified bilingual staff WHAT YOU WILL DO Participates in team approach to increase patient numbers and maintain efficiency by answering calls, scheduling appointments, problem solving & triaging questions to appropriate parties, and offering service referrals as needed. Other responsibilities include accurate patient data collection, providing general health and contraceptive information. Communicate effectively and sensitively to patients from a wide range of backgrounds and ages. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service. The Contact Center is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization. Customer Contact Center fosters a positive work environment with internal and external customers by providing professional, efficient and caring services. Performs duties to ensure individual and team productivity metrics and compliance standards are maintained. Complies with all individual and team performance metric goals established by the Contact Center Management Team. Provide patients with accurate and clear information about appointment and services. Collect all relevant information to determine what type of appointment to schedule. Instruct patients on all information/documents that are needed at the time of the appointment. Collect information to fill supply orders Screen clients accurately for financial status, fee information and funding options. Understand funding sources and be able to discuss with clients as appropriate. Process online appointment requests when needed. Collect insurance information and verify coverage. Problem solves and triage calls/questions to appropriate medical personnel. Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients