Global Learning & Development Partner - Customer Service

Global Learning & Development Partner - Customer Service
Based Remote - Midlands
Paying around 60k + Bonus + Benefits

Are you ready to revolutionise the world of learning and development? This is your chance to make a lasting impact. Our client is seeking a passionate and dynamic Global Learning & Development Partner to join their forward-thinking team. As the Global Learning & Development Partner, you will drive transformative growth, empower minds, and ignite potential throughout the organisation.

Reporting directly to the Global Head of Learning and Development, you will be responsible for leading, planning, delivering, and measuring the impact of a wide range of group-wide learning solutions. You will collaborate closely with key stakeholders, including management and leadership teams, to ensure the successful implementation of these programmes.

Your key responsibilities and accountabilities will include:

1. Leading and developing global learning and development programmes for customer service, leadership, management, and sales across the globe.
2. Delivering comprehensive learning and development strategies, including leadership development, coaching programmes, competency frameworks, and assessment systems.
3. Leveraging online learning platforms and content agencies to provide self-directed learning opportunities.
4. Building and maintaining strong partnerships with global leaders and stakeholders, with a particular focus on supporting the customer service function.
5. Designing, developing, delivering, and evaluating impactful learning programmes, mainly in the customer service domain.
6. Integrating organisational development principles with learning and development initiatives.
7. Aligning talent management practises with learning and development strategies.
8. Collaborating with People and Culture teams and other business units to drive cross-functional initiatives.
9. Working as part of the learning and development centre of excellence, focused on people growth.
10. Employing diverse, modern methodologies, techniques, tools, and digital technology to maximise the effectiveness of learning programmes.
11. Communicating learning and development policies and processes to stakeholders and ensuring their active participation.
12. Defining learning plans that prioritise appropriately and deliver cost-effective solutions.
13. Supporting managers in identifying learning needs and providing guidance on workplace learning opportunities.
14. Implementing and supporting competence assessment mechanisms that meet legal and regulatory requirements.

Qualifications and experience required:

1. Relevant qualification in learning and development.
2. Minimum 2-3 years of experience in an L&D role, with a strong background in customer experience.
3. Deep understanding and experience in L&D and coaching in the customer service domain.
4. Previous experience working in and supporting customer service teams.
5. Global experience is preferred.

Skills and attributes:

1. Alignment with our client's values and behaviours.
2. Proven experience in partnering with all levels of the organisation.
3. Ability to build strong partnerships and credible relationships.
4. Experience in designing, implementing, and evaluating L&D programmes.
5. Proficiency in LMS, e-learning platforms, and learning technologies.
6. Project management experience from inception to completion.
7. 1:1 coaching for individual development and performance improvement.

Preferred qualifications:

1. Qualification in Learning & Development (e.g., CITP).
2. Experience with e-learning platforms and tools.
3. Coaching qualification.
4. MBTI/Insights or equivalent.
5. Knowledge of the latest trends and technologies in learning.

In addition to the qualifications and skills mentioned above, personal attributes such as accountability, customer focus, adaptability, and flexibility are highly valued. Our client is looking for proactive and self-motivated individuals who are passionate about continuous learning and can demonstrate empathy, emotional intelligence, and patience in dealing with colleagues of varying skill levels.

This is a full-time role with the flexibility to work remotely, although occasional travel to company locations or events may be required.

If you're ready to take on this exciting opportunity, apply now and be part of an organisation that is committed to saving lives and making a difference in the world. Join our client's team and shape the future of learning and development.

LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.