Musco Sports Lighting is hiring a Technical Specialist to support our internal team and external customers. A successful candidate will be capable of using knowledge of controls and electrical components to assist in conducting root cause analyses to identify and report any product performance issues.
What you will do as a Technical Specialist:
• Offer frontline telephone support to both internal and external customers, addressing warranty and non-warranty related product inquiries and issues from recreational ballfields to professional venues across all old and new product lines to include Fixtures-all HID and LED, all ECEs-with and without communication, along with driver configurations for the specific LED fixture, Controls cabinets wiring, configurations, and components -Retro 1 and 2, CMC 1,2,3, MCC, RCC, Apollo, and wiring of pushbuttons-(ON, ON/OFF, with a strobe), DORB, remote switch box(RSB), time-delay on and off, and ALIC. Focus on Show-Light related controls related packages.
• Provide remote assistance to customers in troubleshooting voltage-related issues, spanning from 24Vac to 480Vac and 5Vdc-1000Vdc.
• Resolve communication-related concerns efficiently over the phone with external customers, encompassing Power-line communication, 485 Wireless, fiber, cellular, and Ethernet.
• Collaborate closely with various departments including Engineering, Project Management, Field Technicians, Research and Development (R&D), Sales, and internal services team to uphold exceptional standards of customer service with minimal supervision.
• Conduct thorough root cause analyses to identify and report product performance issues to management and the Research and Development (R&D) team.
What you will need to be successful:
• Strong analytical, technical, and problem-solving skills.
• Advance knowledge of electronic systems and/or communications, with proficiency in three or more of the following areas: cellular, Ethernet, fiber, wireless, and networking.
• Advance knowledge of single-phase and three-phase electrical power as well as DC electrical applications.
• Strong verbal and written communication skills.
• Knowledge of National Electrical Code and Standards a plus.
• Bilingual Spanish/English preferred, to support our Latin America markets
Who is Musco?
Musco is the global leader in sports and large area lighting solutions. We believe work should be fun - at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University's Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you'd like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. The Des Moines Register has named Musco an Iowa Top Workplace recipient. Read more here.
What does Musco offer?
At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.
In addition, we offer:
- Health insurance - comprehensive plans with low out-of-pocket costs
- Generous paid time off benefits
- Profit sharing - calculated based on profitability
- 4% 401K match - immediately vested
- 100% paid Team Member premiums for life insurance and short-term disability insurance
What does Musco do?
We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco's Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation where we've helped youth in underserved areas have access to more recreational opportunities.
Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. We invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.