IT Manager

TravelStore

Job Title: IT Manager

Department: IT

Reports To: Chief Operating Officer

FLSA Status: Exempt

Job Description

Summary: The IT Manager is responsible for ensuring continuity of computer services for users within the company. Provides hands-on expertise to internal and external clients as needed. Responsible for supervising IT staff and documenting policies/procedures related to technology used throughout the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

1. Perform supervisory responsibilities associated with IT staff, including employee-related issues.
2. Develop, document, and enforce company policies as they relate to IT.
3. Maintain the highest possible levels of systems continuity for all technology platforms.
4. Manage 3rd party software programs.
5. Research and implement new technologies as needed.
6. Maintain good business relationships with internal/external clients/business partners.

Competencies/Transferable Skills: To perform this job successfully, an individual should demonstrate the following competencies:

1. Communication - Effective oral and written skills.
2. Customer Service – Responds promptly to customer’s needs and meets all commitments.
3. Skills – Travel industry experience.
4. Ethics – Works with integrity and ethically.
5. Judgment – Exhibits sound and accurate judgment.
6. Planning/Organizing – Uses time efficiently. Ability to manage multiple tasks with changing priorities.
7. Quality – Demonstrates accuracy and thoroughness inclusive of grammar and spelling.
8. Safety and Security – Observes safety and security procedures.
9. Dependability – Follows instructions and responds to management direction.
10. Initiative – Volunteers readily; undertakes self-development activities. Asks for and offers help when needed. Experience with iBank, Prime Numbers, Grasp or other travel reporting systems.

Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Able to work legally in the U.S.
2. College degree preferred.
3. Experience with Microsoft operating systems, Active Directory, IIS, SQL, Interbase, data networks.
4. Experience with industry-specific applications such as ATS, Concur, Sabre, Apollo.
5. Knowledge of the requirements to maintain operations of all hardware and software platforms.
6. Ability to multi-task, prioritize, and work in a fast-paced environment.
7. Must possess excellent Microsoft Office skills.
8. Ability to document policies, procedures, and training references.
9. Ability to communicate with individuals at all levels within the organization.
10. Able to read and understand Sabre and Apollo PNR, including PNR history.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle, or feel objects, tools, or controls, as well as to type. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Los Angeles, CA 90049: Relocate before starting work (Required)

Work Location: In person