Customer Service (Lake Forest)

Title: Customer Service (Lake Forest)
Description:
This is a Customer Service role in a call center for a healthcare products company. You will handle phone and email communications from internal and external customers, utilizing multiple systems simultaneously. Multi-tasking, attention to detail, and strong communication skills are essential.
Duties & Responsibilities:

• Respond to customer inquiries via phone and email using approved resources.
• Maintain professionalism in all communications.
• Process customer orders and provide documentation (COA/COC/PL/SOA) upon request.
• Manage Oracle Service Cloud incidents, tasks, and inquiries.
• Review product availability and update customers on order status.
• Coordinate with shipping companies and expedite urgent requests.
• Complete other tasks or special projects as assigned.

Knowledge, Skills & Qualifications:

• Communication Skills: Strong verbal and written abilities with a positive, professional tone.
• Technical Skills: Basic Excel, MS Office proficiency; ERP experience (Oracle, SAP, JD Edwards) is a plus.
• Multi-Tasking: Ability to manage high-pressure tasks, multitask across systems, and work in a fast-paced environment.
• Adaptability: Ability to adjust to frequent process changes and handle diverse customer service requests.
• Typing & Organization: Accurate, fast typing skills, excellent organization, and prioritization.
• Customer Engagement: Think beyond basic customer service, providing proactive solutions.
• Teamwork & Flexibility: Ability to work remotely with accountability and respond promptly to communication.

Education & Experience:

• High School diploma required; college degree is a plus.
• Minimum 1 year of Customer Service or Call Center experience, ideally in the medical or healthcare industry.
• Experience in pharmacy tech, medical device, or similar fields is beneficial.

Work Environment & Shifts:

• Remote Position: Quiet workspace, reliable internet, and minimal distractions required.
• Shift Flexibility: Start at the 9:30 AM - 6 PM CST shift; earlier shifts are offered based on seniority.

Ideal Candidate:

• Highly motivated, proactive, and customer-focused.
• Strong work ethic and ability to thrive in a remote work environment.