Customer Service (Lake Forest)

Company:  Integrated Resources
Location: Lake Forest
Closing Date: 30/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: Customer Service (Lake Forest)
Description:
This is a Customer Service role in a call center for a healthcare products company. You will handle phone and email communications from internal and external customers, utilizing multiple systems simultaneously. Multi-tasking, attention to detail, and strong communication skills are essential.
Duties & Responsibilities:
  • Respond to customer inquiries via phone and email using approved resources.
  • Maintain professionalism in all communications.
  • Process customer orders and provide documentation (COA/COC/PL/SOA) upon request.
  • Manage Oracle Service Cloud incidents, tasks, and inquiries.
  • Review product availability and update customers on order status.
  • Coordinate with shipping companies and expedite urgent requests.
  • Complete other tasks or special projects as assigned.
Knowledge, Skills & Qualifications:
  • Communication Skills: Strong verbal and written abilities with a positive, professional tone.
  • Technical Skills: Basic Excel, MS Office proficiency; ERP experience (Oracle, SAP, JD Edwards) is a plus.
  • Multi-Tasking: Ability to manage high-pressure tasks, multitask across systems, and work in a fast-paced environment.
  • Adaptability: Ability to adjust to frequent process changes and handle diverse customer service requests.
  • Typing & Organization: Accurate, fast typing skills, excellent organization, and prioritization.
  • Customer Engagement: Think beyond basic customer service, providing proactive solutions.
  • Teamwork & Flexibility: Ability to work remotely with accountability and respond promptly to communication.
Education & Experience:
  • High School diploma required; college degree is a plus.
  • Minimum 1 year of Customer Service or Call Center experience, ideally in the medical or healthcare industry.
  • Experience in pharmacy tech, medical device, or similar fields is beneficial.
Work Environment & Shifts:
  • Remote Position: Quiet workspace, reliable internet, and minimal distractions required.
  • Shift Flexibility: Start at the 9:30 AM - 6 PM CST shift; earlier shifts are offered based on seniority.
Ideal Candidate:
  • Highly motivated, proactive, and customer-focused.
  • Strong work ethic and ability to thrive in a remote work environment.
Apply Now
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