Medical Collector

Job Type
Full-time
Description
CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success, we have immediate openings for dynamic, motivated individuals. We also currently have opportunities for advancement within our organization for the right candidates interested in furthering their career.

• Communicate with consumers via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve consumer account balances.
• Demonstrate superior customer service skills, patience, and diligence with each account.
• Provide consistent follow-up with consumers.
• Collect full balances or negotiate highest possible payment arrangements with consumers.
• Keep detailed records of all consumer communications and payment arrangements.
• Use automated dialing technology as well as manual calling methods.
• Process immediate payments establish recurring payments and follow specific scripting for PCI compliance.
• Meet and/or exceed monthly financial goals.

• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Prioritize multiple tasks demonstrating a high level of detail while providing excellent customer service, problem solving, critical thinking and superior communication skills.
• Must be friendly and outgoing.
• Must possess strong computer skills.
• Ability to work independently in a fast-paced environment.
• Must be reliable, responsible, goal-oriented, and flexible.
• Must be able to pass pre-employment screening (Background Check)
• Bilingual proficiency in Spanish a plus.

• Must have at least 1 year of experience in bad debt collections
• High school diploma or equivalent