Job Details Job Location Wenatchee - Wenatchee, WA Position Type Full Time Education Level High School Salary Range $20.14 - $23.32 Hourly Travel Percentage Up to 25% Description You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need. Wage - $20.14 - $23.32 Benefits * Medical/Dental * FSA * 403(b) Retirement * Additional Voluntary Benefits * Paid Holidays * Vacation/Sick Leave * Education Assistance Program * Employee Assistance Program * Longevity awards Position Summary: The Medical Services Program Assistant and Client Transportation Coordinator plays a vital role in supporting the Medical Services Program by fulfilling client needs and ensuring smooth operations. Responsibilities include assisting clients, scheduling appointments, answering calls, providing administrative support, and coordinating logistics for meetings and communications. This position ensures efficient processes across the North Central Washington Division, managing documentation and community partner integration. Additionally, this position involves coordinating sage and punctual client transportation, requiring strong communication skills, safety focus, and a commitment to client satisfaction. Responsibilities: Primary Responsibilities Process requests for psychiatric service following the established workflow Assure that client walk-ins and phone calls from persons requesting psychiatric services are promptly returned Screen for urgency and appropriateness of services, make referrals when other services are more appropriate Assign cases for intake-assessment to registered nurse Register clients and maintain client information in the MIS Verify eligibility and benefits for all insurance clients Maintain and update all referral lists Work with support, accounting, billing, and clinical staff to ensure continuity of client services Coordinate with Records and Registration staff to ensure access and review standards are being met accounting to the contract requirement Maintain records and outcomes data per the agency policy Maintain positive working relationships with referral sources and community entities Assist with the preparation for audits and administrative reviews, as requested Scan client records and documentation according to Agency protocol and HIPAA Complete functions related to clinical records and information systems, as directed by supervisor Scheduling and rescheduling client appointment with Medical Services and for partnered Hope Healthcare Clinic Coordination with Crisis and Hospital Liaison for scheduling of LRA clients' appointments prior to hospital discharges Research community patient records, when available, of pertinent medical and psychiatric history from current and previous medical providers and distribute this information to the appropriate psychiatric provider Review and clear alerts to ensure timely processing of billing Coordinate interpreting services and second staffing needs for Medical Services staff Facilitating patient surveys relating to patient care and provider ratings Review and alert staff of issues in the Daily Services history report and follow up as needed to ensure corrections completed Check provider and nurse schedules confirming assigned clinician for the provider or nurse for staffing Coordinate and educate staff on accessing partnered agencies EHR Establishes and maintains files for Medical Services which may include contracts, policies, guidelines, quality improvement efforts and program specific information Works in