(Full Time) Credit Card Operations Manager at Pesto (United States)
Credit Card Operations Manager
Pesto United States
Date Posted: 26 May, 2023
Work Location: San Francisco, United States
Salary Offered: Not Specified
Job Type: Full Time
Experience Required: 3+ years
Remote Work: Yes
Vacancies: 1 available
Why you should join PingLend
PingLend is on a mission to radically change the way credit works for the underbanked. We allow almost anyone to get a secured credit card regardless of their credit score by collateralizing assets such as gold, jewelry, watches, etc.
The Operations Manager role
We are looking for a Credit Card Operations Manager to help build a fintech unicorn and change the lives of underbanked Americans. The Credit Card Operations Manager will be a vital member of PingLend’s Operations team, working on efficient processes for onboarding, card issuing, customer support, fraud management, and more.
Key responsibilities:
- Develop and implement credit card and operational processes for an effective product launch in 2023.
- Manage credit card operations, including customer onboarding, card printing, payments, call center operations, fraud management, and account maintenance.
- Communicate with internal and external stakeholders.
- Maintain and document standard operating procedures and drive quality initiatives.
- Develop a strong operational controls framework to manage operational and financial risk.
- Oversee third-party vendors to ensure delivery of commitments and quality expectations.
- Support the development and launch of new products.
- Maintain financial and operational reporting for visibility of operations.
Qualifications and Experience Requirement:
- Bachelor's degree in Business, Finance, Operations Management, Project Management, or Product Management; MBA preferred.
- Five (5) plus years relevant experience, preferably in the credit cards/payments industry.
- Demonstrated success in driving innovation and change with a focus on the customer.
- Strong written and verbal communication skills and business acumen.
- Ability to manage and prioritize multiple projects simultaneously.
- Strong attention to detail and decision-making skills.
About Pesto
Company Size: 6 - 10 People
Country: United States
Company Status: Actively Hiring
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