VP, Product Management

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Office of the President, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

What we offer

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – VP, Product Management

You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Develop and implement the product development strategy in alignment with the company’s overall business goals. Set long-term vision and strategy for the product portfolio, ensuring a competitive edge in the market.
• Identify market opportunities and drive the creation of innovative products that meet member needs.
• Oversee the entire product lifecycle, from ideation to launch, and post-launch evaluation. Implement robust processes for product planning, development, testing, and release management. Ensure timely and successful delivery of products that meet quality standards and budget constraints.
• Facilitate effective communication and collaboration across departments to drive product success. Work closely with marketing, sales, finance, and operations teams to ensure alignment on product goals and strategies. Represent the product development team in executive meetings and provide regular updates on progress and challenges.
• Conduct thorough market research to understand customer needs, market trends, and competitive landscape. Use insights from market research to guide product development decisions and prioritize features and enhancements.
• Monitor and analyze product performance metrics and make data-driven decisions to optimize product offerings.
• Working cross-functionally, leads or participates in organization-wide initiatives and projects. Ensures proper change management amongst teams of responsibility and for changes impacting other areas of the organization.
• Ensures operational integrity by monitoring adherence to internal policy and procedures and external regulations. Reviews and recommends new policies and procedures that enhance the effectiveness and efficiency of daily operations. Responsible for responding to internal and external audits related to areas of responsibility.
• Performs other tasks or functions as required, requested, necessary or prudent from time to time.

Knowledge/Skills/Experience Required:

• Strong desire to work in a purpose-driven organization.
• Strong leadership qualities with a big picture and pragmatic approach, leading effectively through setting a vision and coaching, motivational techniques, and conflict management.
• 10 to 12 years of experience in product development, with at least 5 years in a leadership role; Proven track record of successfully leading product development teams and delivering innovative products to market.
• Strong technical background with the ability to understand and guide complex product development processes.
• Demonstrated capability and passion for developing talent and a culture of innovation, collaboration, and engagement.
• Strong delegation and team building skills with the ability to support a team and the team’s work embracing ownership, accountability, and responsibility.
• Ability to establish and maintain effective working relationships at the senior management level and across all levels of the organization.
• Excellent analytic, organization, presentation, and facilitation skills; ability to lead multiple tasks under tight deadlines.
• Ability to prioritize workload and to work independently.
• Strong decision-making and problem-solving skills.
• Strong written and verbal communication skills.

Education/Certifications/Licenses:

• Bachelor’s degree.

Physical Demands/Conditions Required:

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing/descending stairs in emergency situations.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.
• Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.
• Participation in off-hours escalation call tree for triage and troubleshoot of high-priority issues.

Equipment Used:

General office equipment.

Qualifications Education

Required:

Bachelors

Experience

Required: 5 years in a leadership role; Proven track record of successfully leading product 10 years experience in product development.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities