Care Coordinator

Excelsior Wellness Center is more than just a place for treatment; we are a community dedicated to helping individuals and families find their path to wellness. We believe in the potential of every child and family to live safer, stronger, and more fulfilled lives.
We are seeking a full time Care Coordinator to join our Wellness Programs Team. This position would provide Care Coordination support and services to our Intensive Outpatient Program (IOP), Co-Occurring Intensive Outpatient Program and Respite Program. IOP and Co-IOP are dedicated to providing participants with a comprehensive toolkit for mental wellness, focusing on a diverse range of coping strategies to enhance emotion regulation and facilitate stabilization, thus reducing the risk of hospitalization. Respite is a supportive service designed to give primary caregivers and youth living with mental and behavioral health concerns a pause from their regular routines through Recreation Therapy groups and camps.
Our programs adopt an innovative and collaborative approach to mental health services. We prioritize fostering an environment of compassion, understanding, and support for our clients. The ideal candidate for this role is deeply committed to assisting clients within our nurturing and empowering group environment.
How To Qualify:

• High School Diploma required, BA in social work or related field preferred.
• Registered Agency Affiliated Counselor Credential or ability to become registered within 60 days required.
• Ability to pass a criminal background check, per agency standards.• Valid driver's license and acceptable driving record, per agency standards.
• Must be 21 years of age or older.
• *New employees with out-of-state licenses must obtain a Washington State Driver's License within 30 days of employment.
• Current certification as a Community Health Worker. (preferred)
• Minimum of three years' experience working with youth and families. (preferred)

Knowledge & Skills:

• Community Resources and Public Systems: Possess an in-depth understanding of community resources and public systems, including social services, healthcare, and support organizations. The ideal candidate is skilled in navigating these systems and building relationships with community partners.
• Technology and Information Systems: Navigate and utilize Microsoft Office Suite effectively and possess a strong knowledge of electronic health record systems for accurate data entry and documentation.
• Initiative: Demonstrate the ability to take initiative and work independently to manage responsibilities. This skill is crucial in a dynamic healthcare environment where care coordinators often juggle multiple tasks, deadlines, and client needs.
• Verbal and Written Communication Skills: Display outstanding verbal and written communication skills to collaborate within an interdisciplinary team and support clients and caregivers from diverse backgrounds.
• Organizational Skills: Possess strong multitasking and organizational skills to effectively thrive in a fast-paced work environment.
• Critical Thinking: Apply strong critical thinking skills to analyze complex situations and make informed decisions and recommendations by synthesizing information, anticipating challenges, and facilitating communication with clients and interdisciplinary teams.
• Self-Care and Stress Management: Demonstrate effective stress management techniques to ensure the capacity to perform essential job functions safely and professionally, even in high-pressure situations.

Core Responsibilities:

• Care Coordination & Case Management: Establish and sustain regular contact with IOP and Co-IOP clients and their families to monitor progress and identify and address potential barriers within systems. Collaborate with a mental health therapist to create sustainable transition plans for clients upon completion of treatment, ensuring continuity of care.
• Contribute to an Interdisciplinary Team: Work closely with an interdisciplinary team that includes roles such as mental health therapists, peer support specialists, certified recreation therapy specialists and recreation therapy aids in order to deliver safe and quality client care.
• Facilitate Client Enrollment and Orientation: Support the seamless enrollment and orientation of new clients into programming, ensuring they understand available services and resources.
• Crisis Intervention Support: Respond to and effectively navigate crisis situations in collaboration with a mental health therapist, ensuring safety and support for clients.
• Guide Resource Implementation: Provide direction and guidance to clients and families in accessing and utilizing community resources, helping them achieve desired outcomes throughout the treatment process.
• Participate in Group Sessions: Support, facilitate or co-facilitate group sessions as needed in order to maintain a safe staff to client ratio and foster a supportive group environment.
• Community Engagement: Actively engage with community partners and stakeholders to promote programs and facilitate referrals and enrollment in services. Represent Excelsior
• in various community settings contributing to organizational goals and community presence.
• Continuous Professional Development: Complete all required training and demonstrate proficiency in skills essential for the role, ensuring high standards of care.
• Conduct Trainings: Organize and conduct necessary trainings as directed by the program manager, fostering professional development within the team.
• Uphold Professional Standards: Maintain professionalism and cohesion in all communications while safeguarding client confidentiality.
• Adhere to Ethical Standards: Uphold organizational ethical standards, policies, procedures, and the mission, vision, and values of Excelsior.
• Provide Client Transportation: Ensure safe transportation for clients to program activities as needed using company vehicles.

Why You'll Love Working With Us:

• Impactful Work: You'll be directly improving the lives of adolescents, supporting them in overcoming challenges and thriving in their communities.
• Growth Opportunities: We're committed to your professional development, offering continuous learning and the chance to expand your expertise within a supportive and collaborative environment.
• Team-Oriented Culture: Join a team that values collaboration, where everyone works together to provide the highest quality care to youth and families.
• Comprehensive Benefits: You'll enjoy a range of benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, professional development opportunities, and more.

What We Offer:
At Excelsior Wellness we provide an excellent medical (Providence +Cigna), dental (Lincoln) and vision (VSP) package
The medical plan has the following monthly premium and responsible deductible. Dental and vision premiums are covered in this.

• Employee only: $o monthly premium/ $250 deductible.
• Employee & child(ren): $0 monthly premium/ $500 deductible.
• Employee & Spouse: $50 monthly premium/ $500 deductible.
• Employee & Family: $50 monthly premium/ $500 deductible.

On average, Excelsior Wellness employees can save $1200 to $8700 annually on premiums and an impressive $1250 to $6000 on deductible expenses compared to other businesses in our area.
But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.
At Excelsior Wellness, we believe in giving our employees the best resources to succeed both in and out of the workplace. Our employee benefits package is just one piece of that puzzle.
"Being in the insurance industry for over 30 years, I can tell you the Excelsior Wellness Employee Benefit Plan is one of the best out there. The leadership team's thoughtful approach to crafting a plan with little to no cost for employees and their families is remarkable and very rare. Each year they look at new ways to achieve a higher goal for the benefit of their team which speaks volumes of the culture there. They truly care about the individual and strive to remove as many barriers as possible to support and achieve a better health and well-being model. We are very proud to partner with such a great organization for their benefit plan."
Joshua Peterson, RHU
Sales Executive, Employee Health & Benefits
PayneWest Insurance, MMA Northwest Region
At Excelsior Wellness Center, we're dedicated to providing our employees with the resources they need to succeed-both in their careers and in life. If you're ready to make a meaningful impact, we invite you to apply and join us in our mission to promote holistic mental health for youth and families.
Ready to Join Us?
Visit to learn more about us and apply today.
We are an approved NHSC site.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.