Technical Account Manager

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are--rocket enthusiast, mountaineer, chess master, or Netflix binger--come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

The Job Details

As a Technical Account Manager (TAM) , you will be the technical expert and advocate for Logiwa’s customers, specifically focusing on third-party logistics providers (3PLs) and fulfillment networks. You will leverage your deep knowledge of WMS solutions to assist customers in optimizing their usage of the platform post-onboarding, ensuring their long-term success and adoption of new features. Your role will focus on technical advisory, issue resolution, and strategic planning, helping customers accelerate their adoption and maximize the value of our platform.

Key Responsibilities:

• Customer Success Management : Serve as the main technical point of contact for assigned 3PLs and fulfillment network customers, driving post-onboarding success and full platform adoption.
• Technical Guidance : Work closely with customers to understand their specific needs and challenges, providing tailored technical solutions and strategies to optimize the use of Logiwa’s WMS.
• Collaboration : Act as a bridge between customers and internal teams (engineering, product development, customer support) to ensure timely resolution of technical issues and alignment on customer goals.
• Adoption, Upsell and Expansion : Identify opportunities for customers to adopt new features, modules, or integrations that enhance their business operations and align with their goals.
• Troubleshooting : Proactively identify potential technical challenges and guide customers through resolution, improving system performance and reliability.
• Training & Enablement : Provide ongoing technical training and knowledge sharing with customers to ensure they are utilizing the full capabilities of the Logiwa WMS.
• Performance Monitoring : Regularly review system performance and provide insights to customers, helping them refine their processes to achieve key performance indicators (KPIs).
• Customer Advocacy : Be the voice of the customer within Logiwa, ensuring their technical needs and concerns are represented in product development and innovation discussions.

Required Qualifications:

• 4+ years of experience in WMS implementation or technical roles in the 3PL or fulfillment industries.
• Proven experience working with fulfillment networks, 3PLs, or similar operational environments, with a strong understanding of their specific technical needs.
• Strong knowledge of Warehouse Management Systems, with hands-on experience implementing, configuring, or troubleshooting these systems.
• Exceptional problem-solving skills and the ability to translate complex technical information into simple, actionable strategies for customers.
• Strong communication and interpersonal skills, with a proven ability to build relationships and collaborate with both internal and external stakeholders.
• Familiarity with technical integrations, APIs, and data flow within WMS platforms.
• Ability to manage multiple customer accounts and priorities while ensuring timely and effective solutions.

Preferred Qualifications:

• Experience with cloud-based WMS platforms.
• Familiarity with EDI, inventory management systems, or fulfillment software solutions.
• Previous experience in services, product or technical account management role.

Benefits:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, plus your birthday as a paid holiday.
• 100% employer-paid health and dental insurance.
• Other insurance offerings including: vision, life, legal, and pet insurance.
• 401(K) and free access to a confidential certified financial advisor.
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text.
• Community engagement opportunities like quarterly volunteer days.

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

We're looking forward to receiving your application!