Overview
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Responsibilities
Under general supervision, the Office Lead will provide administrative and clerical support for clinic operations; coordinate clinic functions and special projects, learning all aspects of clinic operations.
- Manage clinic staff on day-to-day operations.
- Assist in identifying and providing guidance in resolving operational issues.
- Efficiently direct patient flow throughout the clinic.
- Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties.
- Assist the Supervisor to ensure appropriate staffing coverage at all times.
- Assist the Supervisor with the new hire or reoccurring training processes.
- Assist the Supervisor to facilitate training of new hires and other training initiatives.
- Provide direction and support to clinical staff as requested.
- Perform other duties as assigned.
Qualifications
Education and Licensure Required:
- High School Diploma or equivalent.
Minimum Experience Required:
- Two (2) years related experience in a front or back office clinic setting.
Minimum Knowledge, Skills, and Abilities Required:
- Ability to perform multiple tasks in one setting.
- Ability to work both independently and as a team.
- Ability to effectively verbal and written communication skills to staff, patients, vendors and other contacts.
- Demonstrate postivie professional customer service in all patient, staff, and visitor contacts.
- Demonstrate the skill of patient confidentiality while handling all patient personal health information and records.
- Demonstrate working knowledge of health care administration concepts.
- Demonstrate proficiency in Microsoft Office software.
- Possess a strong work ethic and a high level of professionalism.
- A team player who handles multiple projects simultaneously in a fast paced environment.
Disclosure Statement:
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.