Bilingual Communication Center Medical Assistant

What we offer:
Benefits:

• Medical
• Dental
• Vision
• FSAs/HSAs
• Accident/Hospital
• Retirement Plan
• + other Employee & Family Support Programs

Other Perks: 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders
Compensation: All individual pay rates are calculated based on the candidate's experience and internal equity. Clinica will also pay any fees associated with receiving your Medical Assistant certification.
Medical Assistants (non certified) approximately $19.50-$21.52 per hour.
Medical Assistants (certified) approximately $20.50-$25.50 per hour.
Overview of Role:
*Must be bilingual in English and Spanish.*
**In person onboarding and training will be required even though position can be remote**
*** Ability to work from home - Candidate must reside within commuting distance of Clinica Family Health- Pecos located at 1701 W 72nd Ave, Denver, CO 80221 and Clinica Family Health - Lafayette at 1735 S. Public Rd, Lafayette, CO 80026***
The Communications Center Medical Assistant is a member of the Communications Center Care Team, responsible for using decision-making skills to assess patient and/or external provider needs. The Communications Center Medical Assistant will apply clinical knowledge and judgment and use decision-making skills to analyze and act on patient care issues. The Communications Center Medical Assistant may provide clinical support by serving as a conduit between external providers and the Clinica care team, refilling medications, and scheduling procedures and MA visits. While answering calls, demonstrates ability to initiate appropriate Medical Assistant Standing Orders and Protocols in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists external providers with care coordination tasks and facilitates communication with care team.
• Provide telephone advice according to established guidelines and protocols.
• Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
• Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
• Schedules patients for procedures and MA visits per guideline.
• Assists patients inquiring about generated imaging orders.
• Accurately document patient care in electronic health record.
• Manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines.
• When necessary, secure appropriate interpreting services to handle communication with patients.
• Provide safe, comfortable, therapeutic environment for patients and families.
• Participate in Quality Assurance activities as directed.
• Work collaboratively with other Clinica staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements.
• Perform other duties as required.

POSITION QUALIFICATIONS:
Education and Experience:

1. High school diploma or GED.
2. Graduate from medical assistant school preferred.
3. One year experience in a medical facility preferred.

Knowledge, Skills and Abilities:

1. Ability to work in a team management system.
2. Bilingual in Spanish required.
3. Sensitivity to low income, ethnic minority community a must

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.