Revenue Cycle Manager

The mission of Fora Health is to provide treatment, care and advocacy for all who are affected by substance use disorder. We are committed to providing a wide range of accessible, coordinated and well‑integrated services that benefit the community and support our patients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

1. Understand substance use disorders and their treatment, including understanding of medications to treat substance use disorders, harm reduction, and trauma informed care.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to patients, referents, and all community partners.

The Contract and Billing Supervisor assures that this mission is the foundation for the delivery of services and carrying out job duties.

POSITION SUMMARY
The Revenue Cycle Manager will oversee the contract and staff accreditation administration to ensure all contracts and grants are updated, invoiced, tracked, signed, communicated, properly reported and utilized optimally. In addition, this role will oversee the Billing and Authorization team to ensure claims are processed and paid in a timely manner. The role will report directly to the Director of Finance and Accounting.

ESSENTIAL JOB FUNCTIONS
The Contract and Billing Supervisor will have multiple areas of focus including:

Billing and Revenue Collection:

• Serve as the go-to expert for all coding and billing processes, guiding your team to achieve peak performance.
• Oversee the entire billing cycle, from patient insurance documentation to collections, ensuring accuracy and efficiency at every step.
• Stay ahead of industry changes, ensuring our operations align with Federal, State, and payer regulations.
• Monitor and analyze billing trends, adjusting staff and procedures to maximize efficiency and revenue.
• Work closely with other departments to gather necessary patient information and facilitate smooth billing processes.
• Audit current procedures and implement new strategies to enhance the efficiency of our billing and collections operations.
• Supervise, train, and motivate your team, fostering a culture of excellence and continuous growth.
• Collaborate effectively with clinical staff and other departments to streamline coding procedures and resolve any issues promptly.
• Manage and track payor contracts to ensure up to date compliance of Fora billing practices and work with payors as needed to negotiate rates.

SUPERVISORY FUNCTIONS
Revenue Cycle Manager will directly oversee Contract & Billing supervisor and the Patient Intake Supervisor as well as support their staff as needed.

QUALIFICATIONS EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree and/or 5 years commensurate experience.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient in Excel.
• Proficient in Microsoft Office software.
• Strong attention to detail.
• Ability to recognize patterns.
• Comfortable creating solutions when ambiguity exists.
• Professional demeanor, excellent communication, and interpersonal skills.
• Initiative and problem-solving skills including creativity, resourcefulness and timeliness.
• Ability to organize time, set priorities and meet deadlines of conflicting demands.
• Strong capability of working both independently and as a member of a collaborative team.
• Excellent written and verbal communication skills.
• Knowledge of areas related to agency licensing and operations.
• Demonstrates flexibility regarding job duties and assignments.
• Special projects as required.

OTHER REQUIREMENTS

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards.
• DHS Background Check Approval.
• Successful completion of Drug Test upon hire.
• Documentation of Tuberculin test and/or evaluation with negative results or evidence of non-communicability.

WORKING CONDITIONS
This position generally works in an indoor office environment with infrequent travel between sites or to special events.

ABOUT FORA HEALTH
Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Regence BlueCross BlueShield medical insurance.
• Comprehensive dental and vision insurance.
• Employer-paid basic life and accidental death & dismemberment insurance.
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance).
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs.
• 401K plan with Employer Matching up to 6%.
• 4 weeks paid vacation, one floating holiday & sick leave.
• 10 observed holidays, paid bereavement and paid jury duty days.
• Flexible schedules.
• Employee Assistance Program.
• Discounted 24 Hour Fitness membership from $6.99/month.
• One free employee meal on days worked at our Cherry Blossom location.
• Online education tools for CEUs.
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions.
• Employee referral bonus.
• Education grant program reimbursement for continuing education expenses after 90 days of employment.
• Loan forgiveness for eligible medical and clinic positions.
• Free parking at our two facilities.

Employees may be eligible for education grants:

• National Health Service Corps (NHSC).
• NURSE Corps.
• Public Service Loan Forgiveness (PSLF).

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.