**Job Title: Auto Body Collision General Manager**
**Location:** Tucson, AZ
**Company:** Fix Auto Tucson-Thoroughbred
**Position Type:** Full-Time
**About Us:**
Fix Auto Tucson-Thoroughbred is a leading provider of auto body collision repair services, committed to delivering high-quality workmanship and exceptional customer service. We take pride in our advanced technology, skilled technicians, and a customer-first philosophy. As we continue to grow, we are seeking an experienced and dynamic Auto Body Collision General Manager to lead our team and enhance our operational effectiveness. Air conditioned body shop with the latest equipment and 4 day work week with an exceptional family culture.
**Job Summary:**
The Auto Body Collision General Manager will oversee all aspects of the collision repair facility's operations, ensuring a seamless workflow, high-quality repairs, and excellent customer service. This role is responsible for managing staff, optimizing processes, maintaining safety standards, and driving business growth. The ideal candidate will possess strong leadership skills, a deep understanding of auto body repair processes, and a commitment to excellence.
**Key Responsibilities:**
- **Operational Oversight:** Manage day-to-day operations of the collision center, ensuring the facility operates efficiently and profitably while maintaining high standards of quality and service.
- **Team Leadership:** Lead, mentor, and develop a team of technicians, estimators, and support staff. Foster a culture of teamwork, accountability, and continuous improvement.
- **Customer Experience:** Enhance customer satisfaction by overseeing the service and repair processes, resolving customer concerns, and ensuring timely communication throughout the repair journey.
- **Financial Management:** Monitor financial performance, including profitability, budgeting, and cost control. Prepare regular reports on operational performance and identify opportunities for growth.
- **Quality Assurance:** Implement and adhere to quality control processes to ensure all repairs meet industry standards and are completed to the satisfaction of customers.
- **Safety Compliance:** Enforce all safety protocols and regulations, ensuring a safe working environment for all employees and compliance with industry standards.
- **Supplier and Partner Relations:** Build and maintain relationships with insurance companies, parts suppliers, and other business partners to facilitate smooth operations and negotiate favorable terms.
- **Process Improvement:** Identify areas for operational improvement and implement effective strategies and workflows to enhance productivity and efficiency.
- **Training and Development:** Organize training programs for staff to enhance skill sets, promote best practices, and keep up with the latest industry advancements.
**Qualifications:**
- Bachelor’s degree in business management, automotive technology, or a related field preferred; equivalent experience may be considered.
- 5+ years of experience in the auto body repair industry, with at least 2 years in a management role.
- Strong knowledge of collision repair processes, equipment, and technologies.
- Proven leadership skills with the ability to motivate and develop a diverse team.
- Excellent customer service and communication skills.
- Strong financial acumen with experience in budgeting and profitability analysis.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Proficient in using collision repair management software and Microsoft Office Suite.
**What We Offer:**
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
**Application Process:**
Interested candidates should submit a resume and cover letter detailing their relevant experience and why they are a good fit for this position to Ian Morton.
Fix Auto Tucson-Thoroughbred is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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This job description is a guideline and may be subject to change based on the company's needs and staffing requirements.