Customer Service Representative I

Job Title: Customer Service Representative I
Company: Government Scientific Source
Location: Reston, VA (Hybrid)
About Government Scientific Source (GSS):
Are you ready to make a significant impact in the field of scientific research? Join the team at GSS, the leading distributor of cutting-edge scientific equipment, instruments, and laboratory supplies to federal, state, and local government agencies. At GSS, we're passionate about empowering scientific missions and revolutionizing the way research is conducted. Be part of a dynamic company that fosters innovation and facilitates advancements in federal research.
Job Overview:
The Customer Service Representative I supports GSS customers from initial inquiry to delivered order, in a friendly, timely and professional manner. Processing and managing quotes and electronic orders, they partner with their team and suppliers, proactively identifying product and delivery solutions to best meet customer needs. The successful candidate will have the desire to provide an exceptional customer experience, possess excellent communication skills, and thrive in a fast-paced team environment.
Responsibilities:

• Deliver frontline customer level support to general customer accounts and inquiries, offering one call resolution where possible.
• Process requests for quotations (RFQs).
• Process and manage standard and electronic orders.
• Support direct sales team and inquiries via phone or email.
• Identify material cross-reference opportunities to meet delivery requirements and to satisfy GSS margin guidelines.
• Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.
• Cross- collaborate with other team members and departments to best meet the needs of the customers.
• Communicate with suppliers to confirm pricing and product availability.
• Supply documentation such as quote, order confirmation, shipment confirmation, and invoices to customers as requested.
• Perform other related duties as assigned.

Required Education, Experience, and Skills:

• High school diploma or equivalent.
• Minimum of one to three years' experience in customer service.
• Or equivalent combination of education and experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle multiple priorities under time-critical constraints.
• Ability to work independently as well as a part of a team.
• Proficiency with office software, i.e., Outlook, Word, especially Excel.

Preferred Qualifications:

• Bachelor's degree in business or science related field.
• Proficiency with computers and their applications.
• ERP experience is a plus.

Work Authorization:
Must be eligible to work in the United States.
AAP/ EEO Statement:
Government Scientific Source ("GSS") is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, GSS is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.
It is the policy of Government Scientific Source ("GSS") to provide equal employment opportunity (EEO) to all persons for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.
GSS offers excellent benefits including health insurance, FSA/ DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more!
How to Apply:
Ready to embark on an extraordinary journey with Government Scientific Source? Unleash your potential by joining our team of distribution pioneers. To begin your application process, submit your resume showcasing your relevant experience and highlighting why you're drawn to Government Scientific Source.
Note: We receive a high volume of applications and can only respond to shortlisted candidates. Thank you for considering Government Scientific Source as your launching pad for a thrilling career.