Guest Services/Conference Service Coordinator (Global Law Firm)

Position: Guest Services/Conference Service Coordinator (Global Law Firm)

Location: Manhattan, NY

Comp Package: Base salary to $70K, Paid Overtime, Full Benefits, Tuition Reimbursement, Bonus, 401K+, etc.

Responsibilities for Guest Services/Conference Service Coordinator:

• Reserve conference rooms and spaces and coordinate all associated services (i.e, food/beverage, facilities, signage, materials, security, floorplans and secretarial services)
• Greet clients and visitors; respond to phone calls; transmit messages accurately and promptly
• Efficiently handle numerous phone calls and emails with new booking requests and changes
• Maintain calendars and schedule appointments, meetings and conference calls
• Act as a liaise with building management, Office Services, Records, Accounting, and IT department
• Assist with directing clients to the training/breakout rooms, pantry areas, the Conference Center, Business Center, Cafeteria, phone booths, their hotel or area restaurants, etc.
• Answer client questions concerning conference space, set-up, and Conference Center capabilities

Qualifications for Guest Services/Conference Service Coordinator:

• 6+ months of prior reception or conference service experience in a law firm or hospitality environment is required
• Communicate with all levels of employees across all offices and multitask well
• Possess excellent customer service skills and demonstrate professional telephone etiquette and excellent verbal and written communication skills