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User Productivity Operations Director
Key Role:
Manage a team of functional and technical experts to lead and manage operations and delivery of User Productivity across Booz Allen’s multi-billion-dollar enterprise. Maintain responsibility for enhancing the employee digital experience and enabling the users to be more efficient through support and implementation of solutions to enhance user productivity and satisfaction, including managing the productivity and stability of our Microsoft tenant. Oversee the improvement of processes and systems that support our client-facing teams to include promoting innovation and application of emerging IT technologies within the context of a business domain area. Lead the development and implementation of our user productivity portfolio roadmap, setting the direction, pace, and targets to implement a rigorous operational tempo in our productivity services while fostering a culture of continuous improvement, appropriate resource allocation, and innovation. Lead a diverse team of technical product owners to drive overall performance and operational efficiency of the portfolio while providing strategic direction and guidance to the team and collaborating with cross-functional teams to ensure successful project delivery. Grow and develop a team of hardworking and motivated solutions architects and product owners and continue to instill a culture centered around Agile development, execution, and accountability across organizational boundaries by focusing on strong collaboration with other teams and key partners in our Enterprise Cyber Security and Information Technology, Infrastructure Engineering and Operations portfolios, and the Office of the CIO. Due to the nature of work performed within this facility, U.S. citizenship is required.
Basic Qualifications:
- 10+ years of experience in a leadership role within technology operations
- Experience leading the use and development of user productivity solutions and technologies
- Experience acting in a project management role
- Experience leading cross-functional teams using effective collaboration
- Experience leading teams larger than 20 employees in a similar user productivity environment
- Experience in fostering a culture of continuous improvement and innovation with metrics to validate
- Bachelor's degree
Additional Qualifications:
- Experience with Microsoft 365, DevOps Software, Helpdesk Systems, and Unified Communications
- Experience in a similar role within a large organization
- Possession of excellent oral and written communication skills
- Possession of strong strategic thinking and problem-solving skills
- Master's degree
- PMP or ITIL Certifications
Compensation:
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $158,800.00 to $295,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model:
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment:
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
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