Head of Membership

Description

Continuum’s Head of Membership role is a leadership position responsible for developing and implementing strategies to attract, retain, and engage members at our Flagship location in Greenwich Village, Manhattan. This individual will oversee all aspects of membership management, from recruitment and onboarding to relationship building and ensuring exceptional member experiences. The role requires a high level of professionalism, organization, initiative, and discretion, and attention to detail, alongside a passion for wellness, to uphold the club's product offering and appeal.

Key Responsibilities:

• Membership Strategy & Growth:
  • Develop and implement strategies to attract high-net-value individuals aligned with the club’s community-building targets.
  • Conduct market research and competitor analysis to identify trends and growth opportunities.
  • Track performance metrics to ensure targets are achieved.
• Member Recruitment & Onboarding:
  • Develop and implement a streamlined, efficient process for member recruitment and onboarding, managing the process end-to-end to ensure a smooth and timely integration into the club.
  • Lead the membership application process, including prospect identification, vetting, interviews, and providing approval recommendations.
  • Serve as an ambassador for the club, promoting its exclusive offerings and unique culture while representing the brand at public-facing events, ensuring all interactions reflect its luxury image.
  • Build relationships with potential members and maintain a high conversion rate through a personalized and tailored approach.
• Member Retention & Engagement:
  • Develop initiatives and programs to engage existing members, enhancing their experience and satisfaction with the club, including regular in-person touchpoints.
  • Create strategies to manage and reduce member attrition, including maintaining open communication channels with members and addressing concerns or issues promptly.
  • Organize exclusive events and experiences that cater to members’ interests and elevate their club experience.
  • In partnership with the General Manager, maintain regular communication with members regarding club news, events, and updates through newsletters, digital platforms, and personalized outreach.
  • Act as a liaison between members and the club’s leadership, advocating for member needs and feedback.
• Compliance, Records & Financial Management:
  • Ensure adherence to membership policies and club bylaws.
  • Maintain accurate member records, including preferences, communication history, and billing details.
  • Collaborate with finance to manage membership budgets, set fees, and achieve financial goals.
  • Ensure timely billing and collection of membership dues, preparing regular reports on membership status and revenue.
• Qualifications & Experience:
  • Bachelor’s degree in Luxury Sales, Membership, Hospitality, or related field.
  • 8+ years in senior membership or client relationship management, ideally in luxury hospitality.
  • Expertise in high-net-worth clientele behavior and expectations.
  • Exceptional interpersonal and communication skills for engaging discerning clients.
  • Proven ability to drive membership growth and enhance satisfaction.
  • Strong multitasking skills and ability to work under pressure.
  • High level of discretion, professionalism, and confidentiality.
  • Proficient with membership software and CRM systems.

Compensation & Benefits:

• Competitive salary based on experience, with a base compensation range of 80-100k.
• Plus, performance-based sales and retention bonuses.
• Health and wellness benefits.
• Access to exclusive club amenities.

Salary

$80,000 - $100,000 per year