Customer Service Professional

Job Description
Are you passionate about providing exceptional service and helping customers navigate the complexities of insurance? We are seeking a dedicated Customer Service Representative with a proven track record in delivering outstanding customer experiences.
Responsibilities:

• Serve as the frontline point of contact for customers, providing information, guidance, and support regarding insurance products and services.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat, addressing concerns and resolving issues effectively.
• Process policy changes, claims, and billing inquiries accurately and efficiently.
• Educate customers on insurance coverage options, policy details, and eligibility criteria.
• Maintain accurate records of customer interactions and transactions using CRM software.

Requirements:

• Minimum of two years of experience in a Customer Service Representative role preferably within the insurance industry.
• Active Property & Casualty (P&C) license preferred but not required
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset in resolving customer issues.
• Proficiency in using CRM systems and basic computer skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance coverage.
• Ongoing training and professional development opportunities.
• Collaborative and supportive team environment.

Join our team and become an integral part of our commitment to delivering top-notch service to our valued customers. If you meet the qualifications and are ready to contribute your expertise in the insurance field.
Resumes may be confidentially sent to
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.