Sr. Director, North America Sales Operations

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr. Director, Sales Operations

This role is a member of the Global Sales Operations team, reporting to the VP, Global Sales Operations and will act as a strategist, consultant, and implementer, with a key focus on streamlining all sales operations activities based on the priorities of the VP, Global Sales Operations. The Sales Operations Sr. Director will act as a Chief of Staff to the SVP Sales, allowing them to focus on business growth and customer-facing activities. This role may be remote, located in North Carolina.

Key Responsibilities (including but not limited to):

1. Be an effective business partner
   • Act as an adviser to the Regional SVP Sales and act as a proxy when needed.
   • Proactively assess NA go-to-market coverage and performance, and identify, evaluate and resolve fundamental issues, providing strategy and direction.
   • Work with Regional SVP and VP Global Sales Operations to plan, localize and execute sales strategy and processes within a global framework.
   • Represent region in global business planning, sales compensation strategy, and coverage discussions.
   • Act as a regional leader and liaison to functions supporting Regional SVP, including Finance, HR, Marketing, and Product teams.
2. Drive sales excellence
   • Define seller activities, productivity benchmarks, and pipeline best practices, and provide recommendations to executive leadership.
   • Coordinate sales enablement and development initiatives in the region.
   • Ensure efficient deal velocity via deal management process improvement initiatives in consultation with finance.
   • Implement sales processes and data governance with attention to consistency, quality, and global alignment across lead-to-cash cycle.
3. Lead sales performance management
   • Ensure sellers and managers are provided dashboards with visibility and insight into targeting, performance, and customer activities in alignment with GTM strategy.
   • Cascade global and regional KPIs for measurement of successful go-to-market strategy and business programs.
   • Oversight of regional weekly Bookings Forecast, QBRs, and productivity metrics.
4. Orchestrate regional planning
   • Responsible for overall capacity planning, quota allocation, and territory alignments for all field roles, in collaboration with the SVP and leaders in finance and HR.
   • Research and anticipate economic factors that could influence strategies and company position in the market and react accordingly.
   • Work with finance, sales leaders, and HR to optimize resources in order to achieve bookings results, including forward-looking resource needs, as well as op-ex optimization.

Measures for Success:

1. Regional CRM pipeline accuracy, consistency, and standardization in alignment with global framework.
2. Deal velocity.
3. In-quarter and out-quarter forecast accuracy.
4. Regional sales team CSAT results.

Minimum Requirements:

1. 12-15 years relevant experience (the preferred candidate should have experience in sales operations and another function such as finance and have experience working in a multi-national, matrixed organization in a Cloud or SaaS company).
2. Impeccable managerial and interpersonal influencing skills.
3. Proven track record of effectively interacting with executive management.
4. Ability to work strategically and collaboratively across departments.
5. Demonstrated leadership in solving complex sales strategy, operational, and organizational issues.
6. Strong analytical skills and adept at using key data from CRM and reporting tools.
7. Excellent communication and presentation skills.
8. MBA or equivalent required; Analytics or quantitative bachelor’s degree preferred.
9. Be collaborative, innovative, and a team player.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$165,700.00 - $325,200.00

Benefits:

1. Medical, Dental, and Vision Insurance.
2. Telehealth coverage.
3. Flexible work schedules and work from home opportunities.
4. Development and career growth opportunities.
5. Open Time Off in addition to 10 paid holidays.
6. 401(k) matching program.
7. Adoption Assistance.
8. Fertility treatments.

More details about our company benefits can be found at the following link:

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

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Equal Opportunity Employer:

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.