VP, Head of Infrastructure

Come build the next-gen fintech at Early Warning, network operator of Zelle, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With new state-of-the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

Join us and make your mark on what’s next in fintech.

• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

The Head of Technology Infrastructure keeps our business running through strategic leadership, cross-functional partnership, and internal and external customer obsession. This is a mission-critical role and the leader will be responsible for server and storage management and monitoring both on-premise and in cloud, networking, security management in conjunction with the CISO team, internal helpdesk, application and desktop support (including in-office conferencing facilities and voice systems), in-office and server asset and configuration management, monitoring, maintenance, and refresh. This position is responsible for enforcing standards, compliance SLAs, and performance metrics to ensure the availability, scalability, integrity and stability of IT infrastructure and services.

Essential Functions:

• Lead a multi-disciplined, high-performance team – provide exceptional leadership in developing highly engaged, high-performance teams to deliver against departmental and company objectives.
• Be the voice of infrastructure – provide executive stewardship of the various infrastructure functions and implement multi-year strategies. Be adept at identifying and presenting enterprise opportunities to continually enhance how infrastructure can better support the business. Existing infrastructure requires constant maintenance, uplift and modernization and should not become stagnant. Be constantly reducing technical debt.
• Own the outcome – manage the various infrastructure teams to ensure the best hardware, software and testing solutions, and strategies are developed and employed, including evaluation of new vendors and testing alternatives for improved services. Lead IT asset management lifecycle to ensure that assets achieve their full lifetime value.
• Influence company strategy – guide other departments in understanding the technical solutions as necessary and helping them with defining ROI for related to proposed solutions. Evaluate industry-leading and industry-changing technologies and ensure we have the tools to adapt and adopt where it meets a need. Select technology partners and processes that maximize value and control cost and risk.
• Manage risk effectively – support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data by ensuring system and data confidentiality, integrity, and availability is maintained.

Minimum Qualifications:

• Education and experience typically obtained through completion of a Bachelor’s degree in Computer Information Systems/Computer Science.
• 15 or more years of experience managing complex infrastructure including at least 10 years of leadership experience.
• Demonstrated ability to provide oversight for multiple projects simultaneously.
• Experience implementing application solutions/ services in Cloud using Containerization, CI/CD, Automated testing and in compliance security guidelines.
• Track record of innovative technical and business leadership in developing modern strategic enterprise solutions that are financially responsible.
• Combination of hands-on experience and domain expertise in the following areas: application integration and architecture, security, and automation as well as working knowledge of IT operations.
• Demonstrated ability to mentor and energize people showcasing technical and leadership skills.
• Demonstrate ability to work effectively in cross-functional groups and generate results.
• Excellent interpersonal, oral, and written communication skills. Must convey responsiveness and competence when dealing with internal customers, staff, peers, senior management, and vendors.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Background and drug screen.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.