Description
POSITION SUMMARY
The System Director, IT Technology is a critical member of the IT leadership team responsible for providing technology thought leadership and direction, serving as the spokesperson for Health First’s technology strategy and road map. The incumbent can create a clear technology strategy to support Health First’s mission, vision, and strategy. The System Director leads the IT organization's technology and engineering activities with a clear focus on reliability, affordability, and innovation. The System Director leads a diverse group of engineering managers with overall accountability for application hosting (cloud and on-premise), server, storage, backup, networking, collaboration technologies, mobility, and client engineering. The System Director maintains a constant awareness of stewardship and fiscal responsibility, balancing innovation with proven value to ensure appropriate investment and fit-for-purpose solutions.
The System Director leads IT planning initiatives to ensure that Health First’s technology standards are incorporated into strategic initiatives and that service expectations are clearly defined. The System Director is also responsible for working with operational and IT stakeholders to integrate technology to improve workflows, reduce friction, and eliminate technology barriers for our associates and providers.
PRIMARY ACCOUNTABILITIES
- Accountable for all aspects of Health First’s core infrastructure platforms; including cloud, on-premise data center, server, storage, backup, networking, telecommunications, mobility, and client engineering.
- Develops and manages the annual operating and capital expenditure budget for IT engineering to ensure it is consistent with Health First’s strategic objectives.
- Develops infrastructure performance standards and establishes clear performance expectations for the engineering teams.
- Works with application directors, and operational and senior IT leadership to develop technology strategies that provide a highly reliable and cost-effective environment.
- Evaluates emerging and disruptive technologies to determine organizational opportunities for adoption.
- Works closely with the IT Cyber Security Engineering and Security teams to ensure all infrastructure systems are managed according to policy and industry standards.
- Implements processes and practices to continuously improve system performance, reliability, and stability, and implements systems and structures to mitigate the potential impact of human error.
- Determines optimal “build vs. buy” decisions for new systems and technologies, and oversees the design, development, testing, and implementation of new solutions.
- Leads and coordinates selection, installation, operation, support, and maintenance of our information technology infrastructure (i.e., operating systems, applications, networks, telecommunications, hardware, and peripherals).
- Manages key vendor relationships in partnership with senior IT leadership and Supply Chain.
LEADERSHIP ACCOUNTABILITIES
- Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
- Provide leadership, motivation, coaching, feedback, and support to foster and strengthen the growth and development of an effective, high-performing team.
- Lead change through effective communication, explaining the connection and value to the organization, and creating stronger buy-in and urgency, while understanding the impact on the team to obtain commitment.
- Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
- Recruit, select, grow, and retain highly engaged, high-performing diverse, and inclusive associates.
Qualifications
This is an onsite position and requires permanent residency in Florida. Anyone who lives outside of the state of Florida will not be considered.
MINIMUM QUALIFICATIONS
Education: Bachelor’s Degree required.
Licensure: None Required
Certification: Certified Information Systems Security Professional (CISSP), Project Management Institute (PMI), Lean, Agile or similar certification required within one year of hire.
Work Experience in lieu of Education: Ten years of experience within IT, with a minimum of three years of progressively responsible formal leadership experience (director or manager).
Knowledge/Skills/Abilities:
- Ability to perform systemic, thorough problem-solving and initiate problem resolution.
- Strong leadership skills and the ability to work effectively with operational leaders, IT engineering managers, application directors, and IT engineering staff.
- Able to lead and manage with data. Sets clear and achievable goals and infuses a data-driven culture through the IT Technology teams.
- Experience driving organizational change with a keen focus on performance improvement.
- Track record of leveraging technology in innovative ways to solve business problems.
- Proven track record of successfully attracting, developing, and leading high-performing teams.
PREFERRED QUALIFICATIONS
Education: Master’s Degree preferred
Knowledge/Skills/Abilities:
- Experience in healthcare or a similarly complex industry is strongly preferred.
- Proven experience with Microsoft Azure cloud platform.