Property Supervisor-AH

SUMMARY

This position is responsible for leading the day-to-day operations and is responsible for the Community's associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance as well as executing the business plan.

ESSENTIAL FUNCTIONS

The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and may also be considered essential functions of the position.

1. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
2. Monitor the financial condition of the community, identifying areas for improvement and implementing corrective actions by analyzing financial statements, budgets, cash management variances, and performance metrics to help estimate present and future financial needs.
3. Participates in the development of and is responsible for the interpretation of policies and procedures and ensures that they are properly implemented and properly administered.
4. Ensures that certifications required by all regulatory agreements are completed accurately and ensures that HIPAA, HUD and any other regulatory agency, certifications and confidentiality is followed as required.
5. Assists in driving sales and marketing efforts in collaboration with the community leader(s) to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships.
6. Schedules regular visits to managed client communities and supervises managed client communities' leader(s).
7. Identifies and builds positive relationships with local influencers and professionals to raise community profile by becoming active in social and civic affairs of the local community that align with the Company's mission.
8. Maintain current knowledge of relevant laws, regulations, and industry best practices, ensuring compliance with all legal and regulatory requirements, including but not limited to the U.S. Department of Housing and Urban Development (HUD), state Housing Finance Agency, state and local government agencies, etc.
9. Implement and maintain risk management strategies and emergency preparedness plans.
10. Maintains positive resident relations and is proactive in solving resident problems and resolving issues.
11. Ensures collaborative relationship with community leader(s) to ensure community's care and services are appropriate to meet the needs of residents.
12. Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards.
13. Perform all other related duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

1. Communication/Interpersonal:
2. Effective written communication skills as appropriate for the needs of the audience.
3. Ability to develop and deliver effective presentations; live, via online or virtual mediums.
4. Excellent collaboration and team building skills.
5. Effective conflict management skills.
6. Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

1. Decision Making/Organization Skills:
2. Demonstrates a high level of accuracy, even under pressure.
3. Excellent organizational skills.
4. Ability to perform work independently with minimal supervision.
5. Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

1. Productivity:
2. Demonstrated time management and priority setting skills.
3. Ability to simultaneously handle multiple priorities.
4. Ability to work in a fast paced, dynamic environment.
5. Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.
6. Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

1. Project Management:
2. Demonstrated project management skills.
3. Demonstrated planning and project oversight/management skills.
4. Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of operational teams, and managing project budgets.
5. Effectively manages to project deadlines and escalates issues as appropriate.

EDUCATION AND/OR EQUIVALENT QUALIFICATIONS

CREDENTIALS AND/OR EQUIVALENT QUALIFICATIONS

EXPERIENCE AND/OR EQUIVALENT QUALIFICATIONS

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

1. Must be able to remain in a stationary position 20% of the time
2. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
3. Must be able to constantly move to position self in order to maintain files in file cabinets or to conduct essential job functions
4. Must be able to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer to perform the essential functions of the job
5. Must frequently move items weighing up to 15 pounds across office or facility for various needs
6. Must occasionally ascend/descend stairs to provide essential services
7. Must have the ability to succinctly communicate information and ideas so others will understand accurately exchanged information
8. Must have the ability to observe details at close range (within a few feet of the observer)
9. Must primarily work in an office setting with time spent out of doors tending to community business

EMPLOYEE ACKNOWLEDGEMENT

I have read the above job description and fully understand the requirements and abide by the requirement and will perform all duties and responsibilities to the best of my ability. My signature below acknowledges that my position description was reviewed with me, and I understand my duties. Front Porch reserves the right in its sole discretion.