Group Reservations Coordinator

GROUP RESERVATIONS COORDINATOR ($23.50/HOUR)
Hyatt Hotel Properties
Hyatt Regency Irvine
US - CA - Irvine
ADMINISTRATIVE
Hourly/Entry Level Employee
Full-time
23.50 Hourly US Dollar (USD) pay basis
Req ID: IRV000886
Summary
Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:

• Establish initial contact with customer at file turnover
• Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
• Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations
  Our Commitment to Diversity, Equity, and Inclusion:
  Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board - from whom we hire and develop, the organizations we support, and whom we buy from and work with.
  Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care of with teams that achieve and grown together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Qualifications

• Expert knowledge of Word, Excel and Encore/Spirit
• Excellent multi-tasking and organizational skills
• Excellent time-management skills
• Excellent customer service and interface skills
• Understanding of rooms merchandising and yield management processes