Director of Operations

Our best-in-class hospitality brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of flexible-stay residential communities nationwide, apply today for an opportunity to join our winning team!
What is a Director of Operations at AVE?
The Director of Operations acts as the right hand to the Community Director of the Franklin Residences to oversee efficient day-to-day operations of our luxury community. The Director of Operations provides the highest level of service to our residents, partners, and guests and takes ownership of ensuring smooth operations of our community which offers both unfurnished and furnished apartments. The ideal candidate for this position is forward-facing, hands-on, will thrive in a fast-paced environment, and can seamlessly adapt to shifting priorities throughout the day. If you are someone who enjoys being in a highly visible role while wearing many different hats and playing a crucial role in the success of a community, this could be the ideal role for you!
Responsibilities
Operational Support and Team Oversight:

• Act as the right hand to the Community Director to execute the community vision, training, and management of team members across departments
• Create synergies between departments by implementing AVE brand SOPS for communication and checks and balances between resident services, housekeeping, maintenance, and management teams
• Assist with operational department oversight when necessary, including but not limited to completing the housekeeping task report, creating housekeeping schedules, and providing support in the absence of the department leaders
• In the absence of the Community Director, work hand-in-hand with the Housekeeping and Maintenance department leaders to ensure the needs of the community are being met in a strategic fashion and projects are being prioritized accordingly
• Train and develop our resident services team members alongside the Resident Services Manager
• Support the Resident Services Manager in their absence by stepping in to cover their responsibilities as needed
• Audit team timecards on a daily basis
• Hold resident services team members accountable and strategize with Resident Services Manager regarding each individual team member's areas of opportunity
• Handle maintenance, housekeeping, and resident services team member escalations, as instructed by the Community Director and/or VP, Operations or in their absence
• Provide high level support to Community Director and VP, Operations in all aspects of operations and resident services

Brand Presentation Standards:

• Work alongside the Community Director, housekeeping, and maintenance teams to uphold brand presentation standards on a daily basis
• Walk interior and/or exterior of property daily and with department leaders as needed
• Establish weekly, monthly, yearly routine services from property walks
• Routinely perform furnished suite and unfurnished apartment inspections
• Collaborate with Housekeeping and Maintenance leaders to oversee work orders and service requests in Maintenance IQ to ensure team is responding and closing requests in a timely manner

Unfurnished Program:

• Play an active role in the success of the community's unfurnished program
• Schedule and run weekly make ready meetings with department heads to maximize occupancy and plan schedules in advance of apartment turns
• Monitor and manage lease dates and turn schedules
• Complete the move-in and move-out process for unfurnished apartments, update resident records, upload lease documents, maintain accurate resident ledgers, and document all interactions with residents

Financials:

• Monitor the financial operation and achieve budgeted NOI
• Code and upload invoices in system
• Process invoices accurately and in a timely manner
• Research past-due invoices
• Prepare accurate invoices for furnished reservations to ensure timely remittance of payment and process payments upon receipt or charge credit cards
• Follow up with delinquent accounts, both furnished and unfurnished, and communicate them to Brand President, VP Brand Operations, and Property Accountant in an urgent manner

Overall Accountabilities:

• Play an active role in resident engagement and provide superior customer service to all existing, future, and past residents along with representatives from all companies
• Assist with resident relations and enforcing property rules and regulations
• Coordinate and communicate effectively while interacting with all internal departments as well as while managing external vendor relationships
• Approach daily activities with an energetic demeanor and be well organized to function effectively and achieve goals as projected in the business plans
• Approach property and business with a professional and positive attitude at all times
• Adhere to AVE brand image requirements and hold team accountable to the same
• Most importantly, be committed to the success of the community and team

Requirements

• Minimum of 3-5 years of experience in a front-facing operational role
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus
• Strong detail orientation and high degree of accuracy
• Excellent customer service and organizational skills
• Superior time management and prioritization skills

Compensation

• $80,000-$95,000/year

Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.
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The Perks

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

About AVE
AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.
Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.
While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.
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