Intake Coordinator ll - Home Infusion

About AmeriPharma
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary
As the Home Infusion Intake Coordinator at AmeriPharma, this position involves collaborating with healthcare professionals, patients, and billing teams to facilitate the intake process for home infusion therapy. This role also works closely with patients to ensure proper treatment is being dispensed effectively. Serves as a reference point for any clinical interventions that may require a pharmacist.
Schedule Details

• In-Person (Laguna Hills, CA.)
• Monday-Friday 8:00am-4:30pm

Duties and Responsibilities

• Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy. This includes evaluating their overall medical condition, social and living situation, and identifying any potential barriers to successful home infusion
• Insurance Verification: Collaborate closely with our billing department to verify patients' insurance coverage and benefits related to home infusion therapy
• Patient Education: Provide thorough and clear information to patients and their families about the home infusion therapy process, the transition of care, and the procedure for medication delivery
• Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained
• Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the intake process
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy
• Communication: Receive and manage any patient calls that require escalation to a pharmacist when a clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
• Perform other duties as assigned by the supervisor such as cross training

Required Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Education and Experience Requirements

• High school diploma or GED certificate
• Billing Experience of 3+ Years
• 2+ years of Intake experience

Preferred Qualifications

• Clear Pharmacy Technician License
• TPN Knowledge
• 1+ years of specialty pharmacy experience

AmeriPharma's Mission Statement
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.