*MUST BE BILINGUAL JAPANESE
Responsibilities:
Maintaining Customer Relationships
- Cultivate and nurture strong, long-term relationships with existing key accounts
- Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively
Understanding Customer Needs
- Conduct regular assessments to understand the evolving needs and goals of key customers
- Collaborate with internal teams to ensure that products or services align with the client's requirements
Customer Support and Issue Resolution
- Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction
- Work closely with cross-functional teams to address customer concerns and improve overall service quality
Identifying Business Opportunities
- Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling
- Promote all company products and services for imports and exports to increase sales
- Analyze market trends and competitor activities to identify potential areas for business expansion
Strategic Account Planning
- Develop and implement strategic account plans to maximize customer retention and growth
- Collaborate with internal stakeholders to align business strategies with the goals of key accounts
- Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan
Negotiation and Contract Renewals
- Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements
- Facilitate the renewal of contracts and agreements, aiming for long-term partnerships
Market Analysis and Research
- Stay informed about industry trends, market conditions, and customer behavior
- Conduct market research to identify new opportunities and stay ahead of competitors
Communication and Reporting
- Keep clients informed about relevant updates, new offerings, and industry insights
- Prepare and present regular reports to management on key account performance and opportunities
Team Collaboration
- Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients
Meeting Sales Targets
- Set and achieve sales targets for both revenue growth and customer satisfaction
- Monitor and report on progress toward sales goals, making adjustments to strategies as needed
- Ensure execution of developed sales strategies, objectives, and goals
By fulfilling these responsibilities, a Logistics Sales contributes to the overall success of the organization by retaining existing customers, fostering loyalty, and uncovering new business opportunities.
Requirements/Qualifications:
- Bachelor's degree or higher required in a business-related field
- 7+ years of experience in international freight forwarding, warehouse operations with supply chain knowledge and/or relevant logistics sales experience required
- Possess a thorough understanding of the domestic and international transportation industry (trucking, rail, air and ocean modes)
- Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
- Excellent presentation, communication, and organizational skills
- Excellent problem-solving skills
- Team Player
- Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
- Bilingual in Japanese preferred
- Experience working with Japanese companies preferred
- Ability to travel up to 30% U.S., Canada, and Mexico
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THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Pay range is $85,000-$110,000 with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.