GPD Case Management Services Case Worker

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE: GPD Case Management Services Case Worker

LOCATION/DEPT : The Salvation Army Grant and Per Diem (GPD) Case Management Services Program (remote)

REPORTS to (TITLE): GPD Bridge Program Manager

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

OUTCOMES:
NCI Grant and Per Diem Case Management Services program aims to provide community-based case management services to Veterans using the Critical Time Intervention - Rapid Re-housing (CTI-RRH) model and strength-based case management approach to Veterans and their families who have exited a GPD, HCHV or SSVF program with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES:

1. Case Management (70%)

• Support housing search and placement activities to facilitate transitions for Veterans into HUD-VASH.
• Assist Veterans with utilization of HUD-VASH vouchers and provide time-limited case management services after placement in permanent housing for 6 months.
• Conduct screening interviews with potential applicants in accordance with GPD eligibility definitions, including Veteran discharge status.
• Provide appropriate referrals for veterans/families not eligible for GPD Case Management Services.
• Perform intake including required documentation for admission, referral needs, program details and expectations, conduct written assessment on all potential Veterans and their families within 72 hours of contact including screening for serious personal safety and mental health issues and develop a housing plan with the participant within one week with specific short- and long-term housing goals with objectives and update case plans as needed.
• Schedule regular meetings with participants to review and update goals. Conduct home visits as identified throughout each phase of the CTI model to monitor housing stability and assess the need for services or other supports.
• Provide participants linkages to community services and referrals to needed services such as mental health, substance use disorder, medical and employment services.
• Provide or coordinate educational activities and/or services related to meal planning, tenant responsibilities, the use of public transportation, financial management (budgeting, financial literacy), court appointments, landlord/tenant conflict resolution, conduct life skills classes and completes required documentation on all educational groups.
• Coordinate case management efforts with VA, GPD transitional housing programs, SSVF staff and other community-based organizations to meet family needs.
• Support eviction diversion through the facilitation of landlord/tenant mediation.
• Develop an exit discharge plan addressing permanent housing, economic and emotional stability as well as self-determination and provide a "warm hand off" to partnering staff/agency.
• Participate in quality assurance activities evaluating program effectiveness and outcomes including reporting effectiveness of serviced delivery by using consumer and community resource feedback.
• Participate in training and workshops as directed by the GPD Program Manager and/or Director of Veterans Services.
• Perform all other duties as assigned by GPD Program Manager and/or Director of Veterans Services.

1. Administrative Responsibilities (20%)

• Create Veteran specific goals and track Veteran progress in program.
• Maintain comprehensive and detailed case files in HMIS on all participants that includes the assessment, case plan, documentation of progress, challenges, accomplishments, records of financial assistance provided to participants, discharge plan and documentation of all follow up contact.
• Submit monthly summary of service statistics to the GPD Program Manager. Complete other reports as requested.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Participate in quality assurance activities evaluating program effectiveness and outcomes including reporting effectiveness of serviced delivery by using consumer and community resource feedback.

1. Collaboration (10%)

• Conduct outreach and engagement activities with other GPD staff and other Veteran service providers in order to identify and support participants appropriate for GPD or HCHV services. Engage and rapport with the target population and meet the desired outcomes of eligibility requirements.
• Participate in Stand Down, in annual CHALENG and other VA/community outreach activities.
• Collaborate with local leadership and the VA GPD liaison to best support clients and their self-determined goals.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes but is not limited to: resolution of conflicts in a professional manner, courteous treatment of staff, visitors and clients; respect of others' property and person, and professional and appropriate communication to and about clients, co-workers and supervisors.
• Communicate effectively with Dept of VA and The Salvation Army personnel.
• Attend weekly and monthly meetings and annual training events.
• Attend agency and community meetings, CoC Subcommittee on Ending Veteran homelessness meetings, Participate in Case Conferencing and maintain working relationships with community agencies (veteran assisting organizations including Veterans Affairs, VACs, Veteran Benefits representatives, etc.) to provide comprehensive services for participants and to stay abreast of current trends and resources available.

TRAVEL

• Involves driving to offsite meetings, case management visits and coordinating Dept of VA GPD Inspections.
• May be required to attend mandatory meeting events located in Peoria, IL, Bloomington IL, and Rantoul IL monthly.
• Must be willing and able to drive with the service area of Champaign, McLean and Peoria Counties.

EDUCATION/EXPERIENCE

• Bachelor's degree in social work, public health and/or human services

OR

• Experience working with the homeless population and/or working with Veterans
• An in-depth knowledge of VA programs and guidelines
• And/or Veteran status

COMPENTENCIES

• Willing to promote the mission of The Salvation Army.
• Able to work with individuals of diverse legal backgrounds.
• Excellent customer service and communication skills.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• A positive attitude and the ability to be flexible considering changing job situations/priorities.
• An ability to work with confidential material.
• A decision-making approach that uses good judgment.

POSITION LIMITATIONS (What this position must do)

• This individual will only commit The Salvation Army resources that have been allocated or approved.
• This individual will keep the GPD Bridge Program Manager informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMEN T

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• Adept with Microsoft Office, Word, Outlook, Excel and PowerPoint.
• Must be able to lift or move up to 30 lbs.
• The work environment for this position normally includes an office environment with a low to moderate noise level.
• Must be able to travel to multiple sites.
• Able to accurately type 45 words per minute.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.