Corporate and Community Partnerships Coordinator

POSITION OVERVIEW:

Reporting to the Senior Manager of Site-Based Programs, the Corporate and Community Partnerships Coordinator is responsible for maintaining and increasing a steady flow of family, child and volunteer inquiries for our Site-Based Programs through effective recruitment strategies, proper partnership management, and strong administrative support. Responsibilities include, but are not limited to, coordinating and attending recruitment events, scheduling liaison meetings with our corporate and community partners, and overseeing and guiding day-to-day activities of our Enrollment and Match Support Specialists (EMSS).

This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:

The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Program Coordination Strategy

• In coalition with the Senior Manager of Site-Based Programs, assess the EMSS workflow and caseload to streamline work processes and increase work productivity and quality.
• Ensure that the EMSS members assess individual strengths and support needs for each match participant to assure a positive outcome for the child and mentor.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Support in the streamlining of the application process for all Site-Based applicants.
• In conjunction with the Senior Manager of Site-Based Programs, attend community and school partnership committee meetings.

Corporate & Community Recruitment Strategy

• Track and evaluate recruitment and outreach efforts, and provide weekly progress reports of enrollment activity to Senior Manager of Site-Based Programs.
• Work closely with ongoing volunteers to further recruitment needs and provide development and fundraising opportunities.
• Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)
• Conduct volunteer recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Identify new school, district, community, and corporate partnerships and participate in strategic engagement efforts to ensure a positive relationship and manage proactive contact with sites on a regular basis.
• Cultivate, steward, and retain assigned school partners, mentors, and mentees.
• Plan and implement recruitment events at our partnering schools, districts, corporations and community partners.
• In coalition with the Sr. Manager of Site-Based Programs, develop marketing and promotional materials for our partnerships and recruitment efforts.

Quality Assurance & Training

• Maintain a caseload of no more than 30 matches and regularly scheduled School-Based support contacts (either in person or through phone or electronic contact) with volunteers, children and parents/guardians, meeting standards in the five key elements of quality: child safety and well-being, match relationship development, coaching and support, match goals/outcomes, and adherence to the Service Delivery Model.
• Through scheduled in-person, telephone, and electronic contact, ensure that child safety, match relationship development, positive youth development and mentor satisfaction are fulfilled.
• Review documentation to ensure high quality Match Support processes and written excellence.

QUALIFICATIONS & EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA's):

• Bachelor's Degree required. Master's Degree preferred. (MSW, MFT, or social service field)
• Minimum of three-five years supervisory experience in social services setting.
• Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues.
• Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees.
• Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget.

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES:

• Strategic planning and program implementation.
• Clinical assessment and case management experience. Analysis and decision making.
• Planning, organizing and creativity.
• Team management, customer service, action-oriented and excellent communication.
• Research, presentation and computer literacy skills.
• Possess assessment and relationship development experience with children and adults.
• Excellent time management and organization skills to coordinate a high level of activity.
• Computer literacy with Microsoft Office programs.

COMPETENCIES:

Customer/Client Focus: Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Views the role as adding value to the experiences of constituents, fostering parental support, and promoting diversity and inclusivity. Exhibits a high degree of flexibility and adaptability in all interactions.

Listening: Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.

Interpersonal Savvy: Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.

Approachability: Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.

Priority Setting: Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.

Commitment to Task: Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance.

Results/Outcome Oriented: Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.

Organizing: Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously. Uses resources efficiently and identifies incomplete or informal information promptly to address any issues. Demonstrates strong organizational skills to manage complex tasks and projects.

Commitment to JEDI (Justice, Equity, Diversity, Inclusion): Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all. This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community. Actively promotes and supports JEDI principles in all aspects of the role.

WORK ENVIRONMENT:

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Hybrid office environment - ideal schedule is two days in office + three days remote / week, with autonomy in setting schedule and determining hours. Some evening and weekend work should be expected.
• Occasional independent travel.
• Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone, and calculator use are required.

Equal Employment Opportunity

BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.