Desktop Support Job Title - Desktop Support

ClifyX group is an award-winning IT Consultancy formed in 1998. Our mission is to provide our clients with optimal technology solutions that are effective and within budgets. We specialize in helping organizations review their strategic SOW projects/talent needs and implement high-value and cost-effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics, and compliance aspects of Cyber Security development.

Location: Dallas, TX/Roanoke, VA/Conshohocken, PA/Manhattan, NY/Chicago, IL (Fully Onsite )

Duration: 12+ Months Contract

Job Description:

1. Hands-on knowledge of Windows OS imaging, installation, and configuration.
2. Good knowledge of handling Exchange Online, Office 365 administration, and Office 365 Pro Plus related issues.
3. Support Skype for Business operational issues such as install/uninstall, configuration, and deployment failure related issues.
4. Help on SharePoint templates, site creations, access related issues, and technical support to sites that are migrated/created for storing file share contents.
5. Support all One Drive access and storage related issues.
6. Coordinate and support on Win 10 automated deployments, ensure deployments run successfully, remediate failed deployments, and deploy the image through USB drives.
7. Handle hardware/software requests from the dedicated locations.
8. Good knowledge of Intune/Mobile Device Management, enrolling BYOD devices, and managing Android/iOS device management.
9. Provide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
10. Handle secure wipe and asset disposal as per agreed process.
11. Good understanding of IT Service Management processes.
12. Basic understanding of SCCM activities.
13. Good understanding of group policy and Active Directory.
14. Provide break-fix support wherever necessary.
15. Maintain asset inventory of existing devices and buffer stock if any.
16. Good understanding of ServiceNow.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.