Market Service Leader

Overview:

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Position: The Community Banking Market Service Leader (MSL) serves as a subject matter expert and operational coach for banking centers in a defined market. The Market Service Leader is responsible to assist the Community Banking Market manager and the Banking Center Managers relative to the oversight of the cash handling and operations of the banking centers. These areas include assisting with training on cash handling policies and procedures, vault safekeeping, audit reporting, and branch security. The Market Service Leader supports client sales and service expectations by ensuring Client Service Representatives have appropriate product knowledge and conduct relevant discussions to uncover client needs to provide referrals to the banking team. The Market Service Leader is the liaison with Community Banking Operations, Risk, and Audit partners. Market Service Leaders also supervise the Market float positions to ensure sufficient staffing support is available at all market locations.

Key Accountabilities

Market Operational/Service Leader

• Provides operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.
• Ensure appropriate oversight of banking center operations including compliance with bank policies and procedures, audit standards, legal and regulatory requirements, and security practices and procedures.
• Conducts regular meetings with banking center staff to build technical knowledge, proactively review new policies/procedures, and identify areas for improvement.
• Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and safe deposit audits.

Supervises Market Float Positions

• Supervises and schedules the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages.
• Ensures market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers.

Supports and Leads Change Management

• Partners with Banking Center Managers, Community Banking Operations, Risk, and Audit partners to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities. Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans.

Qualifications and Education Requirements

• Associate degree in business related field or equivalent combination of education and relevant work experience.
• 3+ years of experience in retail sales, banking, and/or customer service.
• Prior supervisory experience preferred and/or demonstrated leadership experience.
• NMLS registered or ability to obtain NMLS registration.

Equal Opportunity Employer: Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.

Our culture is firmly rooted in our core values:

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!