Job Description:
The Chicago Community Trust is seeking a highly motivated and experienced Director of Donor Operations, an important role in ensuring the continued success of the Trust’s fundraising efforts and donor stewardship. Leading a team focused on donor services and stewardship, the Director is responsible for handling the Philanthropic Service ("PS") team's operations and overseeing the donor pipeline management process. As the primary system administrator for Salesforce, the Director will implement new tools and processes to improve the Trust’s fundraising operations. Attention to detail and the ability to analyze data are crucial skills that will enable the Director to provide valuable insights into the Trust’s fundraising and donor stewardship efforts, ensuring that it meets its bold goals.
Position Responsibilities:
- Develops and maintains standard operating procedures to govern the PS team’s day-to-day functions, ensuring detailed stewardship of all levels of donors and follow-through on major opportunities.
- Serves as the primary system administrator for PS team’s use of Salesforce.
- Creates and administers Salesforce reporting for PS to optimize relationships with donors and professional advisors.
- Generates pathways for increased donor/professional advisor involvement by using data to illustrate successes and opportunities.
- Oversees portfolio of agency related funds - donor designated; organization; agency created.
- Generates database reports in context of fundraising goals.
- Uses system generated data to assist AVP in supporting individual PS team members, e.g., balanced portfolio and measurement metrics.
- Evaluates and analyzes database reports to provide visibility of PS activity to the team, leadership, and external PS Committee in coordination with AVP.
- Partners with philanthropic advisors to guide fundraising efforts and maintain robust donor opportunities throughout the year.
- Researches and qualifies current and prospective donors to support data-driven cultivation.
- Coordinates the timely processing of all contributions and oversees accurate recording in Salesforce.
- Collaborates with Finance on reconciliation processes to ensure accuracy and compliance.
- Oversees the donor acknowledgment process, including letters and tax receipts.
- Supervises various online donation platforms, responding to donor comments as needed.
Experience and Skills:
Position Qualifications:
- Passion for the Trust’s mission of reducing the racial and ethnic wealth gap in Chicago.
- 8-12 years of experience in development and/or sales operations.
- Proven experience as a Salesforce administrator.
- Strong experience with database operations.
- Critical thinking skills to analyze data and understand its relationship to fundraising objectives.
- Experience leading and developing a small team.
- Ability to process and maintain confidential information.
- Ability to design, lead, and evaluate systems, processes, and tools for efficient and accurate operational components.
- Effective interpersonal skills to collaborate with individuals from various backgrounds.
- Interpersonal skills and the ability to work independently and in a team environment.
- Highly developed attention to detail and organization.
- Has a deep understanding of the science of fundraising.
Starting salary: $127,000
Diversity, Equity, and Inclusion are fundamental to achieving our impact.
The Chicago Community Trust’s vision is a Chicago region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.
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